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- Tasks: Serve customers with building materials and manage stock orders.
- Company: Join Elliotts, a family-run business with 180 years of experience in the building industry.
- Benefits: Enjoy profit sharing, wellbeing support, cycle schemes, and monthly pizza treats!
- Why this job: Be part of a supportive team that values relationships and customer loyalty.
- Qualifications: Great communication skills and a willingness to learn; experience in the building industry is a plus.
- Other info: Work full-time, including every other Saturday, in a friendly and dynamic environment.
The predicted salary is between 25000 - 35000 £ per year.
Job type: Full time
Hours: 44.5 hours per week (includes every other Saturday)
Location: Tadley
Salary: £12.21 per hour
About Elliotts
Our core purpose is to help our customers build. At Elliotts, we’re clearly doing something right.
We’ve been around for over 180 years – But we couldn’t do it without our people. From our drivers to our operations team and everyone in between. We’re one big team. We have over 300 people working for Elliotts. Our CEO, Tom is the great-great-great grandson of our founder!
Still chosen by customers in a crowded market – Customers continue to choose us because we provide anything they need to build a house. But they choose us because we treat them like human beings, creating a strong relationship and building loyalty.
Values that reflect our business – we look after our team. We care. We listen. We try to help. We work harder than anyone else to put things right if they go wrong. We think about the long term, not just the here and now.
To succeed you’ll be a great team player with a can-do attitude and you’ll be right at home.
The role
- Serving customers (both trade and retail) on the counter with a wide range of building materials.
- Ordering stock and merchandising the shop.
- Negotiating prices.
- Providing back up answering the telephone in the sales office.
- Taking orders and responding to a wide range of queries from customers.
Although previous knowledge and experience aren’t everything, here’s a few competencies that would help you hit the ground running;
- Excellent customer service and communication skills.
- Ability to use Microsoft Windows.
- Knowledge of building industry products would be a distinct advantage but training will be provided for the right candidate who shows enthusiasm to learn.
This is a fantastic opportunity for a friendly person who is skilled at first impressions to join not only a great team but a great family run business, who strive to go the extra mile for its customers.
Benefits
- Annual profit share scheme
- 24/7 wellbeing support
- Cycle to work scheme
- Enhanced maternity and paternity pay
- Christmas Hamper
- Monthly pizza on us!
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Counter Sales Customer Service Team · Tadley employer: Elliotts UK
Contact Detail:
Elliotts UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Sales Customer Service Team · Tadley
✨Tip Number 1
Familiarise yourself with the building materials and products that Elliotts offers. This knowledge will not only help you in conversations with customers but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer queries or complaints in the past. This will highlight your ability to create strong relationships, which is key to Elliotts' values.
✨Tip Number 3
Research Elliotts' history and values to understand their company culture better. Being able to discuss how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Prepare to demonstrate your teamwork skills. Since the role requires collaboration with various team members, think of specific instances where you've worked effectively as part of a team to achieve a common goal.
We think you need these skills to ace Counter Sales Customer Service Team · Tadley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any knowledge of building materials. Use specific examples that demonstrate your ability to communicate effectively and work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Elliotts and how your values align with theirs. Be sure to include your can-do attitude and willingness to learn.
Showcase Your Skills: In your application, emphasise your customer service skills and any experience with Microsoft Windows. If you have any knowledge of the building industry, make sure to mention it, even if it's limited.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in customer-facing roles.
How to prepare for a job interview at Elliotts UK
✨Show Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to communicate effectively and resolve issues.
✨Demonstrate Team Spirit
Elliotts values teamwork, so be ready to discuss your experiences working in a team environment. Share instances where you collaborated with others to achieve a common goal or helped a colleague out.
✨Research the Company
Familiarise yourself with Elliotts' history and values. Understanding their commitment to customer relationships and long-term thinking will help you align your answers with their ethos during the interview.
✨Express Your Willingness to Learn
Even if you lack specific knowledge about building materials, show enthusiasm for learning. Mention any relevant skills or experiences that demonstrate your adaptability and eagerness to grow within the company.