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- Tasks: Serve customers with building materials and manage stock orders.
- Company: Join Elliotts, a family-run business with 180 years of experience in the building industry.
- Benefits: Enjoy profit sharing, wellbeing support, cycle schemes, enhanced parental pay, and monthly pizza treats!
- Why this job: Be part of a supportive team that values relationships and customer loyalty.
- Qualifications: Great communication skills and a willingness to learn; building knowledge is a plus.
- Other info: Full-time role in Ringwood with a friendly, can-do culture.
The predicted salary is between 22700 - 30000 £ per year.
Job type: Full time
Hours: 40 hours per week
Location:Ringwood
Salary:£12.21 per hour
About Elliotts
Our core purpose is to help our customers build. At Elliotts, we’re clearly doing something right.
We’ve been around for over 180 years – But we couldn’t do it without our people. From our drivers to our operations team and everyone in between. We’re one big team. We have over 300 people working for Elliotts. Our CEO, Tom is the great-great-great grandson of our founder!
Still chosen by customers in a crowded market – Customers continue to choose us because we provide anything they need to build a house. But they choose us because we treat them like human beings, creating a strong relationship and building loyalty.
Values that reflect our business – we look after our team. We care. We listen. We try to help. We work harder than anyone else to put things right if they go wrong. We think about the long term, not just the here and now.
To succeed you’ll be a great team player with a can-do attitude and you’ll be right at home.
The role
- Serving customers (both trade and retail) on the counter with a wide range of building materials.
- Ordering stock and merchandising the shop.
- Negotiating prices.
- Providing back up answering the telephone in the sales office.
- Taking orders and responding to a wide range of queries from customers.
Although previous knowledge and experience aren’t everything, here’s a few competencies that would help you hit the ground running;
- Excellent customer service and communication skills.
- Ability to use Microsoft Windows.
- Knowledge of building industry products would be a distinct advantage but training will be provided for the right candidate who shows enthusiasm to learn.
This is a fantastic opportunity for a friendly person who is skilled at first impressions to join not only a great team but a great family run business, who strive to go the extra mile for its customers.
Some of our additional benefits include:
- Annual profit share scheme
- 24/7 wellbeing support
- Cycle to work scheme
- Enhanced maternity and paternity pay
- Christmas Hamper
- Monthly pizza on us!
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Counter Sales Customer Service Team · Ringwood employer: Elliotts UK
Contact Detail:
Elliotts UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Sales Customer Service Team · Ringwood
✨Tip Number 1
Familiarise yourself with the building materials and products that Elliotts offers. This knowledge will not only help you in conversations with customers but also demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer queries or complaints in the past. This will highlight your ability to create strong relationships, which is key to fitting into the Elliotts team.
✨Tip Number 3
Practice your communication skills, especially in a sales context. Being able to clearly articulate product information and negotiate prices will be crucial in this role, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Research Elliotts' history and values to understand their company culture better. Being able to align your personal values with theirs during conversations can make a significant impact and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Counter Sales Customer Service Team · Ringwood
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Elliotts' core values and mission. Highlight how your personal values align with their commitment to customer service and teamwork in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and any knowledge of building materials. Use specific examples that demonstrate your communication skills and ability to work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your willingness to learn about the building industry and how you can contribute to creating strong customer relationships.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Elliotts UK
✨Show Your Customer Service Skills
Since the role involves serving customers, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to communicate effectively and resolve issues.
✨Demonstrate Team Spirit
Elliotts values teamwork highly. Be ready to discuss your experiences working in a team environment and how you contribute positively to group dynamics. A can-do attitude will resonate well with them.
✨Research the Company
Familiarise yourself with Elliotts' history and values. Understanding their commitment to customer relationships and long-term thinking will help you align your answers with their core purpose during the interview.
✨Express Willingness to Learn
Even if you lack specific knowledge about building industry products, show enthusiasm for learning. Mention any relevant skills or experiences that demonstrate your ability to pick up new information quickly.