At a Glance
- Tasks: Support branch operations and deliver top-notch customer service while leading a dynamic team.
- Company: Join Elliotts, a family-owned builders’ merchant with a rich history since 1842.
- Benefits: Enjoy competitive salary, profit share bonus, 22 days holiday, and unlimited training.
- Other info: Experience a stable environment with excellent career progression opportunities.
- Why this job: Be part of a supportive team and play a key role in our growth.
- Qualifications: Strong organisational skills, sales focus, and leadership experience preferred.
The predicted salary is between 30000 - 35000 £ per year.
Job type: Full time
Location: Christchurch
Hours: 40 hours per week
Salary: £30,000 - £35,000
About Elliotts
Elliotts is an independent builders’ merchant serving customers across the South of England. Founded in 1842, we remain family owned and focused on doing things properly. We keep things straightforward - know our customers, work safely, deliver reliably, and support each other as a team. Elliotts is led by Tom, the great-great-great grandson of the founder. That long‑term, hands‑on approach shapes how we operate and how we look after our people. Many of our team build long careers here. It’s a stable, supportive environment where people take pride in their work and back each other day to day.
Duties & Responsibilities
- Deputising for the Branch Manager
- Multi‑skilled to support in all areas of the branch operation as required
- Ensure costs are challenged and controlled to maximise profitability
- Ensuring high standards of Customer Service, both face to face and over the phone
- Assisting with merchandising, stock control & stock ordering
- Key holder responsibilities
- Support margin improvement
- Help create a proactive and sales orientated culture
- Ownership of branch operations (Health and safety and vehicle management)
Requirements
- You will need to be highly organised with efficient time management and the ability to prioritise accordingly
- You will need to be confident, and sales focused, be adept at decision making, with excellent interpersonal skills
- You will be able to demonstrate effective leadership skills
- Previous experience at a similar level and a good understanding of branch operations is preferred, alternatively, experience in a Operational or Customer centric role
- Have a desire to develop and improve yourself and others
- Proactive and enthusiastic attitude
- Knowledge of building materials is preferable, but the ability to learn is essential.
Why join Elliotts
- Be part of a long‑established, independent business with strong values
- Play a key role in growing and evolving the operation
- Opportunity to develop your skills and progress your career
- Work as part of a supportive and close‑knit team
What's in it for you?
- 24/7 wellbeing support
- Profit share bonus
- 22 days holiday
- Enhanced Maternity and Paternity pay
- Unlimited training
- Staff discounts
- Christmas Hamper
- Monthly Pizza on us
Assistant Branch Manager Customer Service Team · Christchurch employer: Elliotts UK
Elliotts UK in Chandlers Ford is an excellent employer that prioritises employee wellbeing and professional growth. With a strong focus on customer service, the company fosters a friendly and supportive work culture, offering benefits such as a profit share scheme and a comprehensive pension plan, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager Customer Service Team · Christchurch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elliotts UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elliotts UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Branch Manager Customer Service Team · Christchurch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elliotts UK:Your cover letter is your chance to shine! Tell us why you want to work at Elliotts UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elliotts UK!
How to prepare for a job interview at Elliotts UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
