At a Glance
- Tasks: Join us as a Call Centre Advisor, handling calls and generating appointments.
- Company: Be part of a dynamic team focused on customer relationships and sales success.
- Benefits: Enjoy a competitive salary, bonuses, 25 days leave, and your birthday off!
- Other info: Immediate interviews available for motivated candidates!
- Why this job: This role offers growth, training, and a supportive environment to thrive.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 25000 - 40000 £ per year.
Call Centre Representative Redditch | £25,000 Basic + £35,000+ OTE Customer-focused. Target-driven. Ready for your next opportunity? Are you a confident communicator who loves speaking to people and takes pride in delivering an exceptional customer experience? We’re looking for a Call Centre Representative to join a busy, successful team based in Redditch. This is an exciting opportunity for someone who enjoys building relationships, working towards targets and turning warm enquiries into genuine sales opportunities. You’ll be speaking to customers who have already expressed an interest in the service, so these are warm leads — not cold calling. What you’ll be doing As a key member of the team, you’ll be responsible for: * Making outbound calls to warm leads and customers who have requested contact. * Building rapport and quickly understanding each customer’s individual needs. * Using empathy and excellent listening skills to provide a first-class customer experience. * Qualifying enquiries and booking appointments for Field Sales Advisors. * Managing and maintaining busy diaries for the field sales team. * Reconfirming appointments and proactively rescheduling where necessary. * Helping optimise sales routes and minimise unnecessary travel. * Ensuring every genuine sales opportunity is followed up and fulfilled. * Working towards individual and team targets while maintaining consistently high customer service standards. About you We’re looking for someone who is confident, driven and genuinely customer-focused. You’ll ideally have experience in a sales, customer service, call centre or telephone-based environment, but most importantly, you’ll have the right attitude and a natural ability to connect with people. You’ll be: * A confident and engaging communicator. * Comfortable making outbound calls and speaking with customers. * Empathetic, patient and able to listen to customers’ individual needs. * Target-driven and motivated by achieving results. * Organised, reliable and able to manage a busy diary. * Resilient and positive, with the determination to follow opportunities through. * Professional and customer-focused in everything you do. What’s on offer? * £25,000 basic salary * £35,000+ achievable OTE * Office-based role in Redditch * Warm leads — no cold calling * A busy, supportive and rewarding working environment * Genuine opportunity to earn above your basic salary through achievable targets Working hours You’ll work five shifts per week: * 3 x 9:00am–5:30pm * 2 x 10:30am–7:00pm * 1 Saturday in every 8, with a day off in lieu Ready to make your next move? If you’re a confident customer service professional who enjoys working to targets and wants the opportunity to earn £35k+, this could be the role for you. Apply online today! Immediate interviews are available, so don’t miss out on this fantastic opportunity
Call Centre Advisor in Redditch employer: Elliott Recruitment Solutions
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Contact Details:
Elliott Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Advisor in Redditch
✨Tip Number 1
Familiarise yourself with common call centre scenarios and practice your responses. This will help you feel more confident during the interview, especially when discussing how to handle customer objections or difficult situations.
✨Tip Number 2
Research our company culture and values at StudySmarter. Understanding what we stand for will allow you to tailor your answers in the interview, showing that you're not just a good fit for the role but also for our team.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your communication and sales skills. Be ready to share specific instances where you've successfully built rapport with customers or exceeded targets.
✨Tip Number 4
Practice your telephone manner with friends or family. Since this role involves a lot of phone interaction, having a friendly and professional tone can make a significant difference in how you come across during the interview.
We think you need these skills to ace Call Centre Advisor in Redditch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in call centres or sales environments. Emphasise your communication skills and any achievements related to customer service or sales.
Craft a Compelling Cover Letter:Write a cover letter that showcases your motivation for the role. Mention specific skills that align with the job description, such as your ability to build rapport and handle objections confidently.
Highlight Key Performance Indicators (KPIs):If you have experience meeting KPIs in previous roles, be sure to mention this in your application. Provide examples of how you exceeded targets and contributed to team success.
Showcase Your Customer Service Focus:In your application, illustrate your commitment to excellent customer service. Share examples of how you've gone above and beyond to meet customer needs in past positions.
How to prepare for a job interview at Elliott Recruitment Solutions
✨Showcase Your Communication Skills
As a Call Centre Advisor, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in active listening. Practice common scenarios where you might need to handle objections or build rapport with customers.
✨Familiarise Yourself with CRM Systems
Since you'll be using CRM systems to log information, it’s beneficial to mention any previous experience you have with such tools. If you’re not familiar, do a bit of research on popular CRM software to show your willingness to learn.
✨Prepare for Role-Play Scenarios
Interviews for call centre roles often include role-play exercises. Be ready to demonstrate how you would handle a call, including generating appointments and addressing customer needs. Practising these scenarios can help you feel more confident.
✨Highlight Your Sales Experience
If you have previous sales experience, make sure to highlight it during the interview. Discuss specific examples where you successfully converted leads or exceeded targets, as this aligns perfectly with the expectations of the role.
