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- Tasks: Help customers resolve queries and complaints with empathy and understanding.
- Company: Join a dynamic team in Redditch focused on exceptional customer service.
- Benefits: Enjoy a competitive salary, bonus potential, free parking, and 25 days annual leave.
- Why this job: Be the hero for customers while developing your problem-solving skills in a supportive environment.
- Qualifications: A customer-focused mindset and the ability to empathise with others are essential.
- Other info: This is a permanent, office-based role with an immediate start available.
The predicted salary is between 24000 - 30000 £ per year.
Customer Service Coordinator Redditch £24k Basic + bonus (OTE £30k) Monday to Friday 9am to 5pm Are you passionate about ensuring customers receive the highest level of customer service? Can you demonstrate empathy and understanding with customers, working to resolve queries and complaints? We are looking for two Customer Service Coordinators to work in our clients aftercare team. Based in the Head Office in Redditch you will handle aftercare queries and complaints through to resolution. You will act as a central point of contact for customers, contractors and project managers ensuring any issues are dealt with in a timely manner, providing customers with regular updates as required. Key duties will include: * Provide excellent customer service at all times, demonstrating understanding and empathy * Be the customers main point of contact while resolving their issue * Make daily outbound calls to customers and installers, proactively responding to any issues that may arise * Liaise with project managers as and when required * Accurately record customer interactions on to the CRM system * Log service calls and issue with assignment number in CRM system * Accurately update systems and reports * Monitor and track status of allocated complaints * Ensure outstanding balances are collected from customers when work is complete * Be positive and communicate effectively with internal stakeholders and customers using a variety of methods including phone calls, emails and letters We are looking for a customer service driven individual with the ability to show empathy to customers and problem solve. You will have a customer focused mindset with an empathetic and caring approach. This is a permanent, office-based role working 9am to 5pm, Monday to Friday. My client offers a competitive starting salary of £24k plus a bonus based on how you look after your customers and the feedback they give you with achievable earnings around £30k. They offer free parking, 25 days annual leave and your birthday off! If you have the skills and experience for this role please apply online ASAP as immediate start is available
Customer Service Coordinator employer: Elliott Recruitment Solutions
Contact Detail:
Elliott Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you're prepared for the challenges of the role.
✨Tip Number 2
Practice active listening techniques. Being able to show empathy and understanding is crucial in customer service, so prepare examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
Research the company and its values. Understanding their approach to customer service will allow you to align your answers with their expectations, making you a more attractive candidate.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and customer service strategies. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you demonstrated empathy, problem-solving skills, and effective communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Use specific examples from your past experiences to illustrate how you've successfully resolved customer queries and complaints.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as empathy, communication, and problem-solving. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Elliott Recruitment Solutions
✨Show Your Empathy
During the interview, make sure to highlight your ability to empathise with customers. Share specific examples of how you've handled customer complaints in the past, demonstrating your understanding and care for their concerns.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss situations where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving abilities effectively.
✨Familiarise Yourself with CRM Systems
Since the role involves using a CRM system, it’s beneficial to mention any experience you have with similar software. If you don’t have direct experience, research common CRM functionalities and be ready to discuss how you would adapt quickly.
✨Communicate Clearly and Positively
Practice clear and positive communication during the interview. This role requires effective interaction with various stakeholders, so demonstrate your ability to convey information succinctly and maintain a positive tone throughout.