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For Companies At a Glance
- Tasks: Provide top-notch customer service and resolve complaints daily.
- Company: Join a national leader in customer service based in Redditch.
- Benefits: Enjoy a competitive salary of £25k with a Monday to Friday schedule.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Immediate interviews available for qualified candidates!
Customer Service Advisor
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
Permanent Monday to Friday 8-4pm Hybrid working 3 days in the office
Redditch
£24,000 per annum
Are you looking for an opportunity in Customer Service ? Due to increased growth within the business I am looking for a confident Customer Service Advisor to join a busy after sales team based at a very successful company in Redditch.
Our Client is looking for passionate people who understand the importance of putting customers first, who want to develop a career within a rapidly growing business who take pride in delivering excellent customer service. We are looking for someone technically minded as you will be supporting customers with any issues they have with their products ( all product training will be given)
Customer Service Advisor main Duties will include:-
Providing Customer Service to the companies high profile clients.
Dealing with any after sales queries and questions
Be able to resolve minor problems with products over the phone (training will be given)
liaise regularly with parent company and product managers to resolve customer queries where needed
Arrange repair or service calls with engineers where necessary
Ensure that the sales call process and the companies compliance procedures are adhered to at all times.
Make outbound calls to customers regarding after-sales care .
Ensure that accurate and detailed notes are input into our CRM system following any contact with a customer.
Take overflow leads into our sales team
Take inbound calls as and when necessary
The successful Customer Service Advisor candidate will have the following skills and experience:
Fantastic Telephone Manner and strong customer service experience on the phone
Confident on the phone answering queries
Be confident to deal with complaints as this is working in an After Sales team
Have previous Customer Service or Call Centre experience
Technically minded be able to think logically to support customers with product issues ( full product training will be given)
Customer Service Advisor employer: Pertemps Redditch Commercial
Contact Detail:
Pertemps Redditch Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and complaint resolution techniques. Being able to discuss specific examples during your interview will demonstrate your experience and problem-solving skills.
✨Tip Number 2
Research the company and its values. Understanding their approach to customer service will help you align your answers with what they are looking for, showing that you are a good fit for their team.
✨Tip Number 3
Practice your communication skills. Since this role requires effective communication with customers and internal stakeholders, being articulate and clear in your responses will set you apart during the interview.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your expectations, making you a more engaged candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience and any specific skills related to complaint resolution. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and problem-solving abilities. Provide examples of how you've successfully resolved customer complaints in the past, emphasizing your communication skills.
Highlight Relevant Experience: In your application, focus on your experience with CRM systems and your ability to work towards KPIs. Mention any specific achievements in your previous roles that relate to customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Pertemps Redditch Commercial
✨Show Empathy and Understanding
Since the role requires providing excellent customer service, make sure to demonstrate your ability to empathize with customers during the interview. Share examples of how you've handled difficult situations in the past, showing that you can understand and address customer concerns effectively.
✨Highlight Your Communication Skills
Effective communication is key for a Customer Service Advisor. Be prepared to discuss how you communicate with different stakeholders, including customers and project managers. Use specific examples to illustrate your ability to convey information clearly and maintain positive relationships.
✨Discuss Your Problem-Solving Abilities
The job involves resolving complaints and issues. Prepare to talk about your problem-solving skills by sharing instances where you've successfully resolved customer complaints or challenges. Emphasize your approach to finding solutions and keeping customers informed throughout the process.
✨Familiarize Yourself with CRM Systems
Since you'll be using a CRM system to log interactions and track complaints, it’s beneficial to mention any experience you have with similar systems. If you don’t have direct experience, express your willingness to learn and adapt quickly to new technologies.
