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- Tasks: Provide top-notch customer service and resolve complaints daily.
- Company: Join a national leader in customer service based in Redditch.
- Benefits: Enjoy a competitive salary of £25k with a Monday to Friday schedule.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Immediate interviews available for qualified candidates!
The predicted salary is between 15000 - 35000 £ per year.
Customer Service Advisor Redditch £25k Monday to Friday – 9am to 5pm We are looking for an experienced Customer Service Advisor to work on a permanent basis for a client based in Redditch. My client, a national organisation and a market leader in their field are looking for a Customer Service Advisor to provide outstanding levels of aftercare and complaint resolution to their customers. In this role, you will be handling customer complaints and seeing it through to resolution. You will be responsible for liaising with customers, contractors and project managers on a daily basis, ensuring any issues are dealt with in a timely manner, providing customers with regular updates as required. Duties will include: * Provide excellent customer service at all times, demonstrating understanding and empathy * Be the customers main point of contact while resolving their issue * Make daily outbound calls to customers and contractors, proactively responding to any issues that may arise * Liaise with project managers as and when required * Accurately record customer interactions on to the CRM system * Work towards and achieve targets, Key Performance Indicators (KPI’s) * Log service calls and issue with assignment number in CRM system * Accurately update systems and reports * Monitor and track status of allocated complaints * Ensure outstanding balances are collected from customers when work is complete * Be positive and communicate effectively with internal stakeholders and customers using a variety of methods including phone calls, emails and letters The successful candidate will have previous customer service and complaint resolution experience. You will be empathetic with the ability to problem solve. Excellent communication skills and attention to detail are also essential. If you have the skills and experience for this role please apply online ASAP as immediate interviews are available
Customer Service Advisor employer: Elliott Recruitment Solutions
Contact Detail:
Elliott Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and complaint resolution techniques. Being able to discuss specific examples during your interview will demonstrate your experience and problem-solving skills.
✨Tip Number 2
Research the company and its values. Understanding their approach to customer service will help you align your answers with what they are looking for, showing that you are a good fit for their team.
✨Tip Number 3
Practice your communication skills. Since this role requires effective communication with customers and internal stakeholders, being articulate and clear in your responses will set you apart during the interview.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your expectations, making you a more engaged candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience and any specific skills related to complaint resolution. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and problem-solving abilities. Provide examples of how you've successfully resolved customer complaints in the past, emphasizing your communication skills.
Highlight Relevant Experience: In your application, focus on your experience with CRM systems and your ability to work towards KPIs. Mention any specific achievements in your previous roles that relate to customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Elliott Recruitment Solutions
✨Show Empathy and Understanding
Since the role requires providing excellent customer service, make sure to demonstrate your ability to empathize with customers during the interview. Share examples of how you've handled difficult situations in the past, showing that you can understand and address customer concerns effectively.
✨Highlight Your Communication Skills
Effective communication is key for a Customer Service Advisor. Be prepared to discuss how you communicate with different stakeholders, including customers and project managers. Use specific examples to illustrate your ability to convey information clearly and maintain positive relationships.
✨Discuss Your Problem-Solving Abilities
The job involves resolving complaints and issues. Prepare to talk about your problem-solving skills by sharing instances where you've successfully resolved customer complaints or challenges. Emphasize your approach to finding solutions and keeping customers informed throughout the process.
✨Familiarize Yourself with CRM Systems
Since you'll be using a CRM system to log interactions and track complaints, it’s beneficial to mention any experience you have with similar systems. If you don’t have direct experience, express your willingness to learn and adapt quickly to new technologies.
