At a Glance
- Tasks: Guide customers through their journey and resolve issues with empathy.
- Company: Join a customer-focused company that values your input.
- Benefits: Monday to Friday hours, competitive pay, and supportive team environment.
- Other info: Opportunity to grow within a dynamic and supportive workplace.
- Why this job: Make a real difference in customers' lives by providing exceptional service.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
Do you care about getting things right for customers especially when things don't go to plan? We're looking for a Customer Service Advisor who takes real pride in guiding customers through their journey, owning issues end-to-end, and making sure people feel listened to, informed, and supported. This role sits at the heart of our client's business. From installation through to completion, you'll be the main point of contact, keeping customers updated, working closely with installers and project managers, and seeing every case through to resolution.
What you'll be doing day to day:
- Acting as the customer's main point of contact during their installation
- Making regular outbound calls to customers and installers to check progress and tackle issues early
- Managing complaints and problems through to resolution with empathy and ownership
- Liaising with project managers and internal teams to keep everything moving
- Tracking installations and customer journeys accurately on the CRM system
- Updating systems, trackers, and reports to ensure full visibility of progress
- Collecting outstanding balances once work is completed
Customer Service Advisor employer: Elliott Recruitment Solutions
As a Customer Service Advisor in Redditch, Worcestershire, you'll be part of a dynamic team that values empathy and ownership in customer interactions. Our company fosters a supportive work culture where your contributions are recognised, and we prioritise employee growth through ongoing training and development opportunities. Enjoy a balanced work-life schedule with Monday to Friday hours, allowing you to thrive both personally and professionally while making a meaningful impact on our customers' journeys.
Contact Details:
Elliott Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and empathetic. Role-play common scenarios with friends or family to build your confidence in handling customer queries and complaints.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer-Centric Attitude:Make sure to highlight your passion for helping customers in your application. We want to see how you’ve gone above and beyond to support customers, especially when things haven’t gone to plan.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role of a Customer Service Advisor.
Demonstrate Problem-Solving Skills:Share examples of how you've tackled issues in the past. We love seeing candidates who can own problems and find solutions, so don’t hold back on showcasing your experience!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Elliott Recruitment Solutions
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Advisor. Familiarise yourself with the importance of guiding customers through their journey and how to manage complaints with empathy. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Communication Skills
Since this role involves regular communication with customers and installers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or managing complaints. This will highlight your ability to keep everyone informed and supported.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled problems head-on. Be ready to discuss how you approached these situations, what steps you took to resolve them, and the outcomes. This will show that you can own issues end-to-end and ensure customer satisfaction.
✨Familiarise Yourself with CRM Systems
Since tracking installations and customer journeys is crucial, brush up on your knowledge of CRM systems. If you have experience with any specific software, mention it during the interview. If not, express your willingness to learn and adapt quickly to new systems.
