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- Tasks: Handle customer complaints and ensure timely resolutions while providing excellent service.
- Company: Join a national market leader known for outstanding customer care.
- Benefits: Enjoy a permanent role with a competitive salary and a Monday to Friday schedule.
- Why this job: Be the hero for customers, solving their issues and making a real impact.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Immediate interviews available for qualified candidates—apply now!
The predicted salary is between 15000 - 35000 £ per year.
Complaints Handler Redditch £25k Monday to Friday – 9am to 5pm We are looking for an experienced Complaints Handler to work on a permanent basis for a client based in Redditch. My client, a national organisation and a market leader in their field are looking for a Complaints Handler to provide outstanding levels of aftercare and complaint resolution to their customers. In this role, you will be handling customer complaints and seeing it through to resolution. You will be responsible for liaising with customers, contractors and project managers on a daily basis, ensuring any issues are dealt with in a timely manner, providing customers with regular updates as required. Duties will include: * Provide excellent customer service at all times, demonstrating understanding and empathy * Be the customers main point of contact while resolving their issue * Make daily outbound calls to customers and contractors, proactively responding to any issues that may arise * Liaise with project managers as and when required * Accurately record customer interactions on to the CRM system * Work towards and achieve targets, Key Performance Indicators (KPI’s) * Log service calls and issue with assignment number in CRM system * Accurately update systems and reports * Monitor and track status of allocated complaints * Ensure outstanding balances are collected from customers when work is complete * Be positive and communicate effectively with internal stakeholders and customers using a variety of methods including phone calls, emails and letters The successful candidate will have previous customer service and complaint resolution experience. You will be empathetic with the ability to problem solve. Excellent communication skills and attention to detail are also essential. If you have the skills and experience for this role please apply online ASAP as immediate interviews are available
Complaints Handler employer: Elliott Recruitment Solutions
Contact Detail:
Elliott Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarize yourself with common complaint handling techniques and best practices. This will not only help you in the interview but also demonstrate your proactive approach to resolving customer issues.
✨Tip Number 2
Practice your communication skills, especially in scenarios where you need to show empathy and understanding. Role-playing with a friend can help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Research the company and its values. Understanding their approach to customer service will allow you to align your answers during the interview with what they are looking for in a Complaints Handler.
✨Tip Number 4
Prepare examples from your past experiences where you successfully resolved complaints. Being able to share specific instances will showcase your problem-solving skills and your ability to handle difficult situations.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service and complaint resolution experience. Use specific examples that demonstrate your ability to handle complaints effectively and provide excellent customer service.
Craft a Strong Cover Letter: In your cover letter, express your empathy and problem-solving skills. Mention how you can be the main point of contact for customers and how you plan to keep them updated throughout the complaint resolution process.
Highlight Communication Skills: Emphasize your excellent communication skills in both your CV and cover letter. Provide examples of how you've successfully communicated with customers and internal stakeholders in previous roles.
Showcase Attention to Detail: Demonstrate your attention to detail by mentioning your experience with accurately recording customer interactions and updating systems. This is crucial for the role of a Complaints Handler.
How to prepare for a job interview at Elliott Recruitment Solutions
✨Show Empathy
As a Complaints Handler, demonstrating empathy is crucial. During the interview, share examples of how you've handled customer complaints in the past, focusing on your ability to understand and relate to their feelings.
✨Highlight Communication Skills
Effective communication is key in this role. Be prepared to discuss how you communicate with customers and colleagues, and provide specific instances where your communication skills helped resolve an issue.
✨Demonstrate Problem-Solving Abilities
Employers want to see your problem-solving skills in action. Prepare to discuss challenging situations you've faced and how you successfully navigated them to achieve a positive outcome for the customer.
✨Familiarize Yourself with CRM Systems
Since you'll be using a CRM system to log interactions, it’s beneficial to mention any experience you have with similar systems. If you don’t have direct experience, express your willingness to learn and adapt quickly.
