At a Glance
- Tasks: Analyse performance data and drive continuous improvement in a call centre environment.
- Company: Join a dynamic team in Redditch focused on operational excellence.
- Benefits: Competitive salary, 25 days annual leave, plus your birthday off.
- Other info: Immediate interviews available for passionate candidates.
- Why this job: Make a real impact by optimising processes and enhancing performance.
- Qualifications: Experience in call centres, Salesforce expertise, and strong analytical skills.
The predicted salary is between 40000 - 40000 £ per year.
Location: Redditch, Office based
Salary: £40,000
We are seeking an experienced Performance Manager to join our client in Redditch. This role is ideal for someone with a strong background in call centre environments, who excels at analysing performance data and driving continuous improvement.
Key Responsibilities:
- Monitor and analyse performance metrics across all departments to identify trends and areas for improvement
- Extract and interpret data from Salesforce dashboards to support decision-making
- Lead performance improvement initiatives and support operational changes
- Work closely with management teams to optimise processes and increase efficiency
- Provide insights and recommendations based on data analysis
Key Requirements:
- Proven experience in a call centre environment, ideally in a performance-focused or managerial role
- Experience overseeing and supporting systems changes within an operational environment
- Strong hands-on experience with Salesforce, including dashboard reporting and data extraction
- Advanced Excel skills for data analysis and reporting
- Highly analytical mindset with the ability to turn data into actionable insights
- Excellent communication and stakeholder management skills
What's on Offer:
- Competitive salary of £40,000
- 25 days annual leave plus your birthday off
- Opportunity to make a real impact on operational improvement
If you are passionate about data, performance optimisation, and driving measurable results, we would love to hear from you. Immediate interviews are available.
Performance Manager (Call Centre & Salesforce) employer: Elliott Recruitment Solutions Limited
Join a dynamic team in Redditch as a Performance Manager, where your expertise in call centre operations and data analysis will be valued. We offer a competitive salary, generous annual leave including your birthday off, and a collaborative work culture that fosters continuous improvement and personal growth. With opportunities to lead impactful initiatives and optimise processes, you'll find meaningful and rewarding employment in an environment that prioritises employee development and operational excellence.
Contact Details:
Elliott Recruitment Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Performance Manager (Call Centre & Salesforce)
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your data storytelling skills. Since this role is all about analysing performance metrics, be ready to discuss how you've used data to drive improvements in past roles. We want to see how you can turn numbers into actionable insights!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Performance Manager (Call Centre & Salesforce)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in call centre environments and performance management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Show Off Your Data Skills:Since this role involves a lot of data analysis, be sure to mention your hands-on experience with Salesforce and Excel. We love seeing candidates who can turn numbers into actionable insights, so give us examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about performance optimisation and how you can make a real impact. Keep it engaging and relevant to the job description.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Elliott Recruitment Solutions Limited
✨Know Your Metrics
Before the interview, brush up on key performance metrics relevant to call centres. Be ready to discuss how you've monitored and analysed these metrics in your previous roles. This shows you understand the importance of data in driving performance improvements.
✨Showcase Your Salesforce Skills
Since the role requires strong hands-on experience with Salesforce, prepare to talk about specific instances where you've used Salesforce dashboards for data extraction and reporting. Bring examples that highlight your ability to turn data into actionable insights.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle performance improvement initiatives. Think of past experiences where you led changes or optimised processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've managed stakeholders in the past and how you can bring that skill to the new position.
