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- Tasks: Train and mentor the customer service team to enhance their skills and performance.
- Company: Join a dynamic team in Redditch focused on customer service excellence.
- Benefits: Enjoy a full-time role with a fixed-term contract and the chance to make an impact.
- Why this job: Make a real difference by developing a motivated team and improving customer interactions.
- Qualifications: Experience in customer service coaching or management is essential, along with strong communication skills.
- Other info: Immediate interviews available for passionate candidates ready to lead.
Customer Service Coaching & Development Lead
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Redditch
Full-time, Fixed Term Contract (3 months)
We are looking for an experienced and people-focused leader to join our Redditch based client as aCustomer Service Coaching & Development Lead on a 3-month fixed-term basis.
This is a hands-on, high-impact role where you will train, coach, and mentor our customer service team embedding a clear understand…
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Customer Service Trainer employer: Elliott Recruitment Solutions Limited
Contact Detail:
Elliott Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Trainer
✨Tip Number 1
Familiarise yourself with the latest trends in customer service training and coaching. This will not only help you understand what 'good' looks like but also allow you to discuss innovative ideas during your interview.
✨Tip Number 2
Prepare examples of how you've successfully coached teams in the past. Be ready to share specific instances where your training led to measurable improvements in performance or customer satisfaction.
✨Tip Number 3
Showcase your ability to handle complex customer interactions by preparing a few scenarios. Discuss how you would approach these situations, demonstrating your empathy and problem-solving skills.
✨Tip Number 4
Research the company culture and values of our client. Understanding their commitment to customer service excellence will help you align your responses and show that you're a great fit for their team.
We think you need these skills to ace Customer Service Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service training and coaching. Use specific examples that demonstrate your ability to improve team performance and deliver high-quality service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for developing people and driving service excellence. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in mentoring and leading teams.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in team performance metrics or successful training programmes you have implemented. This will help illustrate your impact in previous roles.
Prepare for Potential Questions: Think about how you would handle complex customer interactions and what strategies you would use to coach others. Be ready to discuss these scenarios in your application or during an interview.
How to prepare for a job interview at Elliott Recruitment Solutions Limited
✨Showcase Your Coaching Experience
Be prepared to discuss your previous coaching and mentoring experiences in detail. Highlight specific examples where you successfully improved team performance or handled complex customer interactions.
✨Demonstrate Empathy and Communication Skills
Since the role involves supporting vulnerable customers, it's crucial to demonstrate your ability to empathise and communicate effectively. Prepare scenarios where you've shown these skills in past roles.
✨Prepare for Practical Demonstrations
You may be asked to conduct a mock training session or provide feedback on a customer interaction. Practise delivering concise, impactful training content that reflects your understanding of best practices.
✨Understand Performance Metrics
Familiarise yourself with common performance metrics used in customer service environments. Be ready to discuss how you have tracked and reported progress in previous roles, and how you plan to do so in this position.
