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- Tasks: Provide exceptional customer service and resolve complaints effectively.
- Company: Join a national leader in the industry with a strong reputation.
- Benefits: Enjoy a competitive salary, bonuses, and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Experience in customer service is essential; a positive attitude is a must.
- Other info: Work Monday to Friday, 9am to 5pm, with opportunities for career advancement.
The predicted salary is between 24000 - 30000 £ per year.
Customer Service Advisor
Redditch, Worcestershire
Monday to Friday, 9am to 5pm
Do you care about getting things right for customers especially when things dont go to plan?
Were looking for a Customer Service Advisor who takes real pride in guiding customers through their journey, owning issues end-to-end, and making sure people feel listened to, informed, and supported.
This role sits at the heart of our clients business. From installation through to completion, youll be the main point of contact, keeping customers updated, working closely with installers and project managers, and seeing every case through to resolution.
What youll be doing day to day
- Acting as the customers main point of contact during their installation
- Making regular outbound calls to customers and installers to check progress and tackle issues early
- Managing complaints and problems through to resolution with empathy and ownership
- Liaising with project managers and internal teams to keep everything moving
- Tracking installations and customer journeys accurately on the CRM system
- Updating systems, trackers, and reports to ensure full visibility of progress
- Collecting outstanding balances once work is completed
- Working towards individual and team KPIs while maintaining a high standard of service
- Supporting teammates and providing cover when needed to keep service levels high
What were looking for
- Experience engaging with customers in a service-focused environment
- A genuinely empathetic, customer-first approach
- Excellent verbal and written communication skills
- Ability to juggle priorities and stay calm under pressure
- Strong attention to detail and organisational skills
- A proactive attitude to problem-solving and ownership
- Confidence using Microsoft and Outlook
What makes someone great in this role
- You listen properly and reassure customers with confidence
- You take responsibility you dont pass problems around
- You work well with others and step in when the team needs support
- You stay professional and solutions-focused, even on tough days
- You understand that great service, smooth installations, and timely payments all go hand in hand
Why join us?
This is a role for someone who wants to make a real difference to customer experience, not just log calls. Youll be trusted to manage your cases, supported by a wider team, and valued for the care and professionalism you bring to your work.
If youre the kind of person who takes pride in doing things properly and wants a role where empathy, ownership, and teamwork actually matter wed love to hear from you.
Apply now as immediate interviews are available.
Customer Service Advisor employer: Elliott Recruitment Solutions Limited
Contact Detail:
Elliott Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their services will help you answer questions confidently and demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as this will prepare you for potential situational questions in the interview.
✨Tip Number 3
Showcase your communication skills. During any interactions, whether it's a phone call or face-to-face meeting, be clear, concise, and friendly to leave a positive impression.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight your relevant experience in customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to showcase your achievements, such as resolving complaints or improving customer satisfaction ratings.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how your skills align with the job requirements, particularly in aftercare and complaint resolution.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Elliott Recruitment Solutions Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in working for them.
✨Prepare for Common Questions
Anticipate common interview questions for a Customer Service Advisor role, such as how you handle difficult customers or resolve complaints. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, demonstrate your ability to listen actively and respond clearly. Use examples from your past experiences to illustrate your points.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions about the role and the company. This shows your enthusiasm and helps you determine if the position is the right fit for you. Consider asking about team dynamics or opportunities for professional development.
