Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer complaints and provide top-notch aftercare.
- Company: Join a national leader in their field, making a real impact.
- Benefits: Enjoy a competitive salary and a Monday to Friday schedule.
- Why this job: Be part of a supportive team focused on customer satisfaction.
- Qualifications: Experience in complaint handling is essential.
- Other info: This is a permanent position based in Redditch.
The predicted salary is between 20000 - 30000 £ per year.
Complaints Handler Check out the role overview below If you are confident you have got the right skills and experience, apply today. Redditch £25k Monday to Friday – 9am to 5pm We are looking for an experienced Complaints Handler to work on a permanent basis for a client based in Redditch. My client, a national organisation and a market leader in their field are looking for a Complaints Handler to provide outstanding levels of aftercare and complaint resolution to their customers. In this role, you will be handling… JBLK1_UKTJ
Complaints Handler employer: Elliott Recruitment Solutions Limited
Contact Detail:
Elliott Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarize yourself with common complaint scenarios in the industry. Understanding the typical issues customers face will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice active listening techniques. Being able to show that you can listen and empathize with customers is crucial for a Complaints Handler role, so be ready to discuss how you've successfully managed difficult conversations in the past.
✨Tip Number 3
Research the company’s values and customer service philosophy. Tailoring your responses to align with their approach will show that you are a good fit for their team.
✨Tip Number 4
Prepare examples of how you've turned negative customer experiences into positive outcomes. Highlighting your ability to resolve complaints effectively will set you apart from other candidates.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Complaints Handler. Highlight your experience in customer service and complaint resolution in your application.
Tailor Your CV: Customize your CV to emphasize relevant skills such as communication, problem-solving, and empathy. Use specific examples from your past experiences that demonstrate your ability to handle complaints effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your commitment to resolving complaints. Mention why you want to work for this particular client and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as these can create a negative impression. A polished application reflects your attention to detail.
How to prepare for a job interview at Elliott Recruitment Solutions Limited
✨Show Your Empathy
As a Complaints Handler, it's crucial to demonstrate your ability to empathize with customers. Share examples from your past experiences where you successfully resolved complaints by understanding the customer's perspective.
✨Highlight Your Problem-Solving Skills
Prepare to discuss specific instances where you effectively handled complaints. Focus on your problem-solving approach and how you turned a negative situation into a positive outcome for the customer.
✨Know the Company
Research the company and its values before the interview. Understanding their commitment to customer service will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, which will help you respond thoughtfully and demonstrate your communication skills.
