At a Glance
- Tasks: Make outbound calls to warm leads and provide exceptional customer service.
- Company: Join a busy, successful team in Redditch with a supportive environment.
- Benefits: Earn a competitive salary with achievable bonuses and a rewarding work atmosphere.
- Other info: Immediate interviews available; great opportunity for career growth.
- Why this job: Turn warm enquiries into sales while building relationships and hitting targets.
- Qualifications: Confident communicator with a customer-focused attitude; sales experience is a plus.
The predicted salary is between 25000 - 25000 £ per year.
Call Centre Representative Redditch | £25,000 Basic + £35,000+ OTE Customer-focused.
Target-driven.
Ready for your next opportunity?
Are you a confident communicator who loves speaking to people and takes pride in delivering an exceptional customer experience?
Were looking for a
Call Centre Representative to join a busy, successful team based in Redditch.
This is an exciting opportunity for someone who enjoys building relationships, working towards targets and turning warm enquiries into genuine sales opportunities.
Youll be speaking to customers who have already expressed an interest in the service, so these are warm leads not cold calling .
What youll be doing As a key member of the team, youll be responsible for: Making outbound calls to warm leads and customers who have requested contact.
Building rapport and quickly understanding each customers individual needs.
Using empathy and excellent listening skills to provide a first-class customer experience.
Qualifying enquiries and booking appointments for Field Sales Advisors.
Managing and maintaining busy diaries for the field sales team.
Reconfirming appointments and proactively rescheduling where necessary.
Helping optimise sales routes and minimise unnecessary travel.
Ensuring every genuine sales opportunity is followed up and fulfilled.
Working towards individual and team targets while maintaining consistently high customer service standards.
About you Were looking for someone who is confident, driven and genuinely customer-focused .
Youll ideally have experience in a sales, customer service, call centre or telephone-based environment, but most importantly, youll have the right attitude and a natural ability to connect with people.
Youll be: A confident and engaging communicator.
Comfortable making outbound calls and speaking with customers.
Empathetic, patient and able to listen to customers individual needs.
Target-driven and motivated by achieving results.
Organised, reliable and able to manage a busy diary.
Resilient and positive, with the determination to follow opportunities through.
Professional and customer-focused in everything you do.
Whats on offer? £25,000 basic salary £35,000+ achievable OTE Office-based role in Redditch Warm leads no cold calling A busy, supportive and rewarding working environment Genuine opportunity to earn above your basic salary through achievable targets Working hours Youll work five shifts per week : 3 x 9:00am5:30pm 2 x 10:30am7:00pm 1 Saturday in every 8, with a day off in lieu Ready to make your next move?
If youre a confident customer service professional who enjoys working to targets and wants the opportunity to earn
£35k+ , this could be the role for you. Apply online today!
Immediate interviews are available, so dont miss out on this fantastic opportunity.
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Call Centre Sales Advisor employer: Elliott Recruitment Solutions Limited
Join a company that prioritises making a meaningful impact in people's lives through bespoke bathroom solutions. With a strong focus on customer care and a supportive work culture, you'll receive comprehensive training and ongoing development opportunities while enjoying a competitive salary and uncapped commission potential. Located in Edinburgh, this role offers the chance to work closely with clients across Scotland, helping them maintain their independence and comfort in their homes.
Contact Details:
Elliott Recruitment Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Sales Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elliott Recruitment Solutions Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elliott Recruitment Solutions Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Sales Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elliott Recruitment Solutions Limited:Your cover letter is your chance to shine! Tell us why you want to work at Elliott Recruitment Solutions Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elliott Recruitment Solutions Limited!
How to prepare for a job interview at Elliott Recruitment Solutions Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
