At a Glance
- Tasks: Support and enhance IT Operations and Asset Management using ServiceNow.
- Company: Join a forward-thinking tech company focused on innovation.
- Benefits: Attractive salary, health perks, flexible work options, and growth opportunities.
- Other info: Dynamic team environment with a focus on continuous improvement.
- Why this job: Make a real impact in IT service management and asset governance.
- Qualifications: 5+ years in IT roles with hands-on ServiceNow experience.
The predicted salary is between 60000 - 75000 £ per year.
We are seeking an experienced ServiceNow professional to support and enhance IT Operations and Asset Management capabilities. The role focuses on ITSM process support, ITOM functionalities, and Enterprise Asset Management, ensuring efficient service delivery, asset lifecycle governance, and operational stability across the organization.
Key Responsibilities
- IT Service Management (ITSM)
- Support and maintain core ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB)
- Ensure data integrity and governance within CMDB, including relationship mapping and CI lifecycle management
- Drive continuous improvement of ITSM workflows and automation
- IT Operations Management (ITOM)
- Support ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and Cloud Management
- Monitor infrastructure and application services, ensuring proactive issue identification and resolution
- Maintain service maps to enhance visibility of business services and dependencies
- IT Asset Management (ITAM) & Enterprise Asset Management (EAM)
- Manage hardware and software asset lifecycles (procurement, deployment, maintenance, retirement)
- Support software license tracking, compliance, and optimization initiatives
- Enhance Enterprise Asset Management capabilities including asset portfolio management, RFID implementation and tracking, preventive and corrective maintenance planning, and workflow automation for asset lifecycle processes
- Field Service Management (FSM)
- Support Field Service Management operations, including field workforce coordination and dispatch
- Track and optimize task execution, scheduling, and service delivery performance
- Stakeholder Engagement & Delivery
- Collaborate with business and IT stakeholders to gather and refine requirements
- Translate requirements into functional specifications and ServiceNow solutions
- Ensure operational stability, performance optimization, and adherence to IT governance standards
Experience & Qualifications
- Total Experience: 5+ years in IT / Digital / Enterprise Systems roles
- ServiceNow Experience: Up to 4 years hands-on experience
- Proven experience across ITSM processes and CMDB management, ITOM modules (Discovery, Service Mapping, Event Management), IT Asset Management (ITAM) and/or Enterprise Asset Management (EAM), and Field Service Management (FSM) capabilities
- Strong understanding of ITIL framework and service management best practices
- Experience in workflow design, automation, and ServiceNow platform configuration
- Ability to work in Agile / hybrid delivery environments
Preferred Skills
- ServiceNow certifications (e.g., CSA, CIS-ITSM, CIS-ITOM, CIS-ITAM)
- Experience with cloud environments and infrastructure monitoring tools
- Exposure to RFID-enabled asset tracking solutions
- Strong analytical and problem-solving capabilities
Key Competencies
- Stakeholder communication and requirement elicitation
- Process optimization and automation mindset
- Attention to detail in CMDB and asset data governance
- Ability to operate in complex enterprise environments
ServiceNow ITOM & Asset Management Expert in Penarth employer: ELLIOTT MOSS CONSULTING PTE. LTD.
Join a forward-thinking organisation that prioritises innovation and employee development, offering a collaborative work culture where your expertise in ServiceNow ITOM and Asset Management will be valued. With a focus on continuous improvement and operational excellence, you'll have access to extensive growth opportunities and the chance to make a meaningful impact in a dynamic environment. Located in a vibrant area, our company provides unique advantages such as flexible working arrangements and a commitment to work-life balance.
Contact Details:
ELLIOTT MOSS CONSULTING PTE. LTD. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow ITOM & Asset Management Expert in Penarth
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM and ServiceNow space. Attend meetups, webinars, or even online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your ServiceNow projects and achievements. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common ITSM and ITOM scenarios. Think about how you've tackled challenges in past roles and be ready to share those stories. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace ServiceNow ITOM & Asset Management Expert in Penarth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ITSM processes, ITOM modules, and asset management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about ServiceNow and how your background makes you the perfect fit for our team. Keep it engaging and personal – we love a good story!
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just listing duties. We’re interested in how you’ve driven improvements or optimised processes in previous roles. Numbers and outcomes speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at ELLIOTT MOSS CONSULTING PTE. LTD.
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially around ITSM processes and ITOM functionalities. Be ready to discuss your hands-on experience with modules like Discovery and Event Management, as well as how you've managed CMDB data integrity in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in IT operations or asset management. Think about specific situations where you identified issues proactively and implemented solutions that improved service delivery or asset lifecycle governance.
✨Engage with Stakeholders
Demonstrate your ability to collaborate with both business and IT stakeholders. Have a few anecdotes ready that highlight how you've gathered requirements and translated them into effective ServiceNow solutions, ensuring operational stability and performance optimisation.
✨Highlight Your Continuous Improvement Mindset
Be prepared to discuss how you've driven continuous improvement in ITSM workflows or automation. Share specific examples of how you've enhanced processes or implemented new tools that led to better efficiency and effectiveness in service delivery.
