At a Glance
- Tasks: Support and enhance IT Operations and Asset Management using ServiceNow.
- Company: Join a forward-thinking organisation focused on IT excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make a real impact in IT service management and asset governance.
- Qualifications: 5+ years in IT roles with 4 years of hands-on ServiceNow experience.
The predicted salary is between 55000 - 65000 £ per year.
We are seeking an experienced ServiceNow professional to support and enhance IT Operations and Asset Management capabilities. The role focuses on ITSM process support, ITOM functionalities, and Enterprise Asset Management, ensuring efficient service delivery, asset lifecycle governance, and operational stability across the organization.
Key Responsibilities
- IT Service Management (ITSM)
- Support and maintain core ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB)
- Ensure data integrity and governance within CMDB, including relationship mapping and CI lifecycle management
- Drive continuous improvement of ITSM workflows and automation
- IT Operations Management (ITOM)
- Support ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and Cloud Management
- Monitor infrastructure and application services, ensuring proactive issue identification and resolution
- Maintain service maps to enhance visibility of business services and dependencies
- IT Asset Management (ITAM) & Enterprise Asset Management (EAM)
- Manage hardware and software asset lifecycles (procurement, deployment, maintenance, retirement)
- Support software license tracking, compliance, and optimization initiatives
- Enhance Enterprise Asset Management capabilities including asset portfolio management, RFID implementation and tracking, preventive and corrective maintenance planning, and workflow automation for asset lifecycle processes
- Field Service Management (FSM)
- Support Field Service Management operations, including field workforce coordination and dispatch
- Track and optimize task execution, scheduling, and service delivery performance
- Stakeholder Engagement & Delivery
- Collaborate with business and IT stakeholders to gather and refine requirements
- Translate requirements into functional specifications and ServiceNow solutions
- Ensure operational stability, performance optimization, and adherence to IT governance standards
Experience & Qualifications
- Total Experience: 5+ years in IT / Digital / Enterprise Systems roles
- ServiceNow Experience: Up to 4 years hands-on experience
- Proven experience across:
- ITSM processes and CMDB management
- ITOM modules (Discovery, Service Mapping, Event Management)
- IT Asset Management (ITAM) and/or Enterprise Asset Management (EAM)
- Field Service Management (FSM) capabilities
- Strong understanding of ITIL framework and service management best practices
- Experience in workflow design, automation, and ServiceNow platform configuration
- Ability to work in Agile / hybrid delivery environments
Preferred Skills
- ServiceNow certifications (e.g., CSA, CIS-ITSM, CIS-ITOM, CIS-ITAM)
- Experience with cloud environments and infrastructure monitoring tools
- Exposure to RFID-enabled asset tracking solutions
- Strong analytical and problem-solving capabilities
Key Competencies
- Stakeholder communication and requirement elicitation
- Process optimization and automation mindset
- Attention to detail in CMDB and asset data governance
- Ability to operate in complex enterprise environments
ServiceNow IT Operations & Asset Management in Penarth employer: ELLIOTT MOSS CONSULTING PTE. LTD.
Join a forward-thinking organisation that prioritises innovation and employee development in the heart of a vibrant city. As a ServiceNow IT Operations & Asset Management professional, you will benefit from a collaborative work culture that encourages continuous improvement and offers ample opportunities for career advancement. With a focus on operational stability and cutting-edge technology, this role provides a meaningful chance to make a significant impact while enjoying a supportive environment that values your contributions.
Contact Details:
ELLIOTT MOSS CONSULTING PTE. LTD. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow IT Operations & Asset Management in Penarth
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and ServiceNow space. Attend meetups, webinars, or even online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in ITSM processes, ITOM functionalities, or asset management. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to ServiceNow and IT operations. Practice articulating your experience with CMDB management and workflow automation. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace ServiceNow IT Operations & Asset Management in Penarth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow role. Highlight your experience with ITSM processes, ITOM functionalities, and asset management. We want to see how your skills align with what we're looking for!
Showcase Relevant Experience:When writing your application, focus on your hands-on experience with ServiceNow and any relevant certifications. We love seeing specific examples of how you've improved workflows or managed assets in previous roles.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and achievements. We appreciate a well-structured application!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ELLIOTT MOSS CONSULTING PTE. LTD.
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially around ITSM processes and ITOM modules. Be ready to discuss your hands-on experience with Incident, Problem, Change Management, and how you've used Discovery or Service Mapping in past roles.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical and problem-solving capabilities. Think of specific situations where you identified issues within the CMDB or improved asset management processes, and be ready to explain your thought process.
✨Understand the ITIL Framework
Since a strong understanding of ITIL is crucial for this role, make sure you can articulate how ITIL principles apply to ITSM and asset management. You might even want to mention any relevant certifications you have to back up your knowledge.
✨Engage with Stakeholders
Be prepared to discuss how you've collaborated with business and IT stakeholders in the past. Share examples of how you gathered requirements and translated them into functional specifications, as this will show your ability to communicate effectively and deliver results.
