At a Glance
- Tasks: Support critical systems in Wealth Management and troubleshoot application issues.
- Company: Join a leading financial institution with a focus on innovation.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities to learn new technologies.
- Why this job: Make a real impact by ensuring system stability and supporting users effectively.
- Qualifications: 3+ years in application support, preferably in banking or finance.
The predicted salary is between 45000 - 45000 £ per year.
Job Description
We are looking for an experienced Application Support Specialist/Production Support to join the Production Services Team and support critical systems used by the International Wealth Management (IWM) Division.
The role involves providing production application and system support, handling incident, problem, and change management, and ensuring that requests from front‑to‑back IWM users are managed effectively and efficiently.
The successful candidate will identify the root causes of system issues, provide solutions or workarounds, and coordinate with vendors and development teams when required.
Strong communication, analytical, and troubleshooting skills are essential.
Knowledge of the Avaloq Banking System will be an added advantage.
Key Responsibilities
- Provide daily application and system support to the IWM business on rotational shifts (7:00 AM–4:00 PM / 9:00 AM–6:00 PM), including on‑call support and managing the IWM IT Helpdesk.
- Maintain the performance, stability, and availability of the production environment.
- Monitor critical system components, troubleshoot issues, identify root causes, and provide appropriate solutions or workarounds.
- Work closely with business users to ensure production incidents are resolved promptly and appropriate remedial actions are implemented.
- Coordinate with infrastructure teams, development teams, and vendors on system upgrades, release management, and change implementation.
- Manage and track production issues and conduct incident post‑mortem reviews to mitigate root causes.
- Provide UAT support and manage production rollouts for both BAU changes and projects.
- Collaborate with regional IT teams and cross‑functional IT business units to maintain effective upstream and downstream processing.
- Participate in business continuity planning, exercises, and regional or global projects.
Requirements
- University degree with a minimum of 3 years of application support experience within a banking or financial institution.
- Experience supporting Wealth Management, Order Management (OMS), or Execution Management Systems (EMS).
- Hands‑on experience with Oracle 19c, MSSQL, UNIX, and Windows operating environments.
- Strong experience supporting UNIX‑based applications, including shell scripting and automation.
- Experience with job scheduling systems, preferably Auto Sys.
- Hands‑on experience with at least one of the following: Avaloq, Margin Man, or AWS.
- Strong analytical, troubleshooting, and problem‑solving skills.
- Ability to multitask, prioritize tasks, and work effectively under pressure.
- Self‑motivated, responsible, reliable, adaptable, and willing to learn new technologies.
- Excellent communication and stakeholder management skills across all organizational levels.
- Preferred Qualifications & Skills
- Completed Avaloq Certification or Training.
- ITIL v3 certification or equivalent qualification.
- Knowledge of market data, financial models, and the FIX Protocol.
- Understanding of cloud operations, microservices, Python/Perl scripting, and Microsoft Excel.
- Basic financial knowledge of Foreign Exchange (FX), Money Markets (MM), Equities, Derivatives, and associated front‑to‑back operational workflows.
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Production Support/Application Support Specialist – Wealth Management (Avaloq) in Penarth employer: ELLIOTT MOSS CONSULTING PTE. LTD.
ELLIOTT MOSS CONSULTING PTE. LTD. is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about AI and technology. Located in a vibrant tech hub, employees benefit from continuous growth opportunities, access to cutting-edge resources, and a supportive environment that encourages creativity and professional development. Join us to be part of a forward-thinking team dedicated to solving real-world challenges with advanced AI solutions.
Contact Details:
ELLIOTT MOSS CONSULTING PTE. LTD. Recruitment Team
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We think this is how you could land Production Support/Application Support Specialist – Wealth Management (Avaloq) in Penarth
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We think you need these skills to ace Production Support/Application Support Specialist – Wealth Management (Avaloq) in Penarth
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