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- Tasks: Be the go-to person for operational inquiries and service requests.
- Company: Join a dynamic team focused on operational excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and problem-solving.
- Why this job: Make a real difference by ensuring smooth operations and high stakeholder satisfaction.
- Qualifications: Diploma or degree in relevant fields and 1-3 years of experience.
The predicted salary is between 30000 - 48000 £ per year.
We are seeking a proactive and detail-oriented Operations Support Executive to support daily operational activities and ensure effective coordination between internal teams and stakeholders. The role requires strong communication, problem-solving skills, and the ability to manage service requests while maintaining service quality standards.
Key Responsibilities
- Serve as the main point of contact for operational inquiries and service requests from internal and external stakeholders.
- Monitor and review service tickets, coordinating with Level 2 (L2) support teams to ensure timely updates and resolution in accordance with established Service Level Agreements (SLAs).
- Follow up with relevant teams to ensure issues are addressed promptly and escalated when necessary.
- Support operational continuity by assisting as a backup resource during peak periods or contingency situations.
- Prepare and maintain operational reports by gathering, analyzing, and interpreting data to support process improvements and operational efficiency.
- Ensure deliverables meet agreed service standards and contribute to maintaining a high level of stakeholder satisfaction.
- Collaborate with cross-functional teams to support project and operational requirements.
Requirements
- Diploma or bachelor’s degree in business administration, Information Technology, Operations Management, or a related discipline.
- At least 1–3 years of relevant experience in operations support, service coordination, helpdesk, or a similar role.
- Experience working with ticketing or service management systems is advantageous.
- Proficiency in Microsoft Office applications (e.g., Excel, Word, PowerPoint).
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Skills
- Strong organizational and time-management skills.
- Good analytical and problem-solving abilities.
- Effective communication and stakeholder management skills.
- Ability to prioritize tasks and manage multiple requests simultaneously.
- Attention to detail and commitment to service quality.
IT Customer Service Representative in Penarth employer: ELLIOTT MOSS CONSULTING PTE. LTD.
Contact Detail:
ELLIOTT MOSS CONSULTING PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Customer Service Representative in Penarth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an IT Customer Service Representative role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to operations support and customer service. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your skills and experiences.
✨Tip Number 3
Showcase your problem-solving skills during interviews! Think of specific examples where you've successfully resolved issues or improved processes. This will demonstrate your ability to handle service requests effectively, just like the role requires.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Customer Service Representative in Penarth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Customer Service Representative role. Highlight your communication and problem-solving abilities, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about operations support and how your background makes you a great fit for our team. Keep it engaging and personal!
Showcase Relevant Experience: When detailing your work history, focus on your experience with service coordination and ticketing systems. We love seeing how you've contributed to operational efficiency in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ELLIOTT MOSS CONSULTING PTE. LTD.
✨Know Your Stuff
Make sure you understand the role of an IT Customer Service Representative inside out. Familiarise yourself with common service requests, ticketing systems, and SLAs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or coordinating with teams. This will demonstrate your ability to manage service requests smoothly.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle specific operational challenges. Think of a few scenarios where you successfully resolved issues in previous jobs. Highlight your analytical skills and how you prioritised tasks to maintain service quality.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company's operations, team dynamics, and expectations for the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.