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- Tasks: Provide first-level technical support and troubleshoot application issues for users.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Gain valuable experience, receive training, and enjoy a supportive work environment.
- Why this job: Kickstart your tech career while helping others solve their problems.
- Qualifications: 1 year of experience in technical support and strong problem-solving skills.
- Other info: Opportunities for growth and learning in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a detail-oriented and customer-focused Application Support Engineer to provide first-level technical support to end users. The role involves diagnosing, troubleshooting, and resolving application-related issues while ensuring timely escalation to L2/L3 support teams when required.
Key Responsibilities
- Act as the first point of contact for users seeking technical assistance via email or ticketing systems
- Provide L1 application support based on project FAQs, SOPs, and support documentation
- Diagnose and resolve common software and application issues within agreed SLAs
- Escalate complex or unresolved incidents to L2/L3 support teams with proper documentation
- Log, track, and manage incidents using helpdesk tools, ensuring accurate and complete records
- Assist in maintaining and updating support documentation, FAQs, and user guides
- Deliver a high standard of customer service with a user-centric approach
Requirements (Must-Have Skills)
- Minimum 1 year of experience in a technical support, application support, or helpdesk role
- Familiarity with ticketing/helpdesk systems (e.g. ServiceNow, JIRA or equivalent)
- Strong problem-solving and analytical skills
- Good communication and interpersonal skills
- Ability to work independently, manage priorities, and perform in a fast-paced environment
- Customer-focused mindset with attention to detail
Preferred Skills (Nice to Have)
- Exposure to ITIL-based support processes
- Basic understanding of enterprise applications or business systems
- Experience supporting users in a production or operational environment
Additional Information
- This role involves application support and incident management
- Training and knowledge transfer will be provided where applicable
- Candidates are assessed based on skills, experience, and job-related competencies in line with fair employment practices
Application Support Engineer (Helpdesk / L1 Support) in Penarth employer: ELLIOTT MOSS CONSULTING PTE. LTD.
Contact Detail:
ELLIOTT MOSS CONSULTING PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer (Helpdesk / L1 Support) in Penarth
✨Tip Number 1
Get familiar with the common issues users face in application support. We recommend checking out forums or communities related to the software you’ll be supporting. This way, you can hit the ground running and show your potential employer that you’re already in the know!
✨Tip Number 2
Practice your troubleshooting skills! Set up a test environment where you can simulate common problems and work through solutions. This hands-on experience will not only boost your confidence but also impress interviewers when you share your proactive approach.
✨Tip Number 3
When you get the chance to chat with potential employers, don’t just talk about your technical skills. Share examples of how you’ve provided excellent customer service in the past. We all know that a user-centric mindset is key in this role!
✨Tip Number 4
Finally, make sure to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are keen to join our community!
We think you need these skills to ace Application Support Engineer (Helpdesk / L1 Support) in Penarth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and application troubleshooting. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch customer service and how your problem-solving skills can make a difference at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of interaction with users, we’d love to see examples of how you’ve effectively communicated technical information in the past. Clear communication is key in support roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ELLIOTT MOSS CONSULTING PTE. LTD.
✨Know Your Stuff
Make sure you brush up on common application issues and troubleshooting techniques. Familiarise yourself with the ticketing systems mentioned in the job description, like ServiceNow or JIRA, so you can speak confidently about your experience.
✨Show Off Your Customer Service Skills
Since this role is all about helping users, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you turned a frustrated user into a satisfied one.
✨Practice Problem-Solving
Prepare for some scenario-based questions where you might need to diagnose an issue on the spot. Practising how you would approach common problems can help you demonstrate your analytical skills during the interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the tools they use, or their support processes. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
