Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Review and resolve client incident tickets while collaborating with experts.
- Company: Join a dynamic team focused on innovative application support.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Why this job: Be the hero who solves problems and enhances user experiences.
- Qualifications: Basic knowledge of software development and strong communication skills.
- Other info: Great chance to learn in a supportive environment with career advancement.
The predicted salary is between 28800 - 43200 £ per year.
Review and understand incident tickets raised by clients or internal users, and work closely with functional Subject Matter Experts (SMEs) to determine appropriate resolutions and expected completion timelines. Track, manage, and follow up on incident tickets to ensure issues are resolved within agreed service levels. Document and communicate ticket details clearly, including problem symptoms, investigation findings, root causes, resolutions, and estimated timelines. Serve as a coordination point between clients/users and internal technical or functional teams to facilitate issue resolution. Respond to client and user inquiries by liaising with relevant internal teams to ensure accurate and timely updates are provided. Assist in troubleshooting system issues and elevate complex cases to appropriate teams when necessary. Maintain proper documentation of incidents, resolutions, and knowledge articles for future reference. Support continuous improvement of incident management processes and communication workflows.
Requirements / Required Skills
- Basic understanding of the Software Development Lifecycle (SDLC).
- General knowledge of 3-tier system architecture (presentation, application, and database layers).
- Ability to quickly acquire and apply functional knowledge of systems and business processes.
- Strong communication and interpersonal skills, with the ability to clearly explain technical issues to external clients or users under guidance.
- Proactive mindset with strong problem-solving abilities and willingness to collaborate across cross-functional teams.
- Good organizational skills with the ability to manage multiple tickets or requests simultaneously.
Preferred
- Prior exposure to application support, incident management, or helpdesk environments.
- Experience working with ticketing systems such as ServiceNow, Jira, or similar tools.
Application Support in Penarth employer: ELLIOTT MOSS CONSULTING PTE. LTD.
Contact Detail:
ELLIOTT MOSS CONSULTING PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support in Penarth
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the job description, especially around incident management and communication. Practising your responses will help you feel more confident.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Application Support in Penarth
Some tips for your application 🫡
Understand the Job Description: Before you start writing, take a good look at the job description. We want to see that you understand what we're looking for in an Application Support role. Highlight your relevant experience and skills that match the requirements.
Be Clear and Concise: When you're documenting your experiences, keep it straightforward. We appreciate clarity! Use bullet points where possible to make it easy for us to read through your application and spot your key achievements.
Show Your Problem-Solving Skills: Since this role involves troubleshooting and resolving issues, make sure to include examples of how you've tackled similar challenges in the past. We love seeing a proactive mindset in action!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at ELLIOTT MOSS CONSULTING PTE. LTD.
✨Know Your Incident Management Basics
Before the interview, brush up on your understanding of incident management processes. Familiarise yourself with how to track and manage tickets, as well as the importance of service levels. This will show that you’re proactive and ready to dive into the role.
✨Communicate Clearly and Confidently
Since strong communication skills are key for this position, practice explaining technical issues in simple terms. You might be asked to describe a past experience where you resolved a client issue, so have a clear example ready that highlights your ability to communicate effectively.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific instances where you’ve tackled complex problems. Think about how you approached troubleshooting in previous roles and be ready to share your thought process. This will demonstrate your proactive mindset and problem-solving abilities.
✨Familiarise Yourself with Relevant Tools
If you have experience with ticketing systems like ServiceNow or Jira, make sure to mention it. If not, do a bit of research on these tools and be ready to discuss how you would use them in managing incidents. This shows your willingness to learn and adapt to new systems.