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- Tasks: Support patients by directing them to the right healthcare services and manage reception duties.
- Company: Join a supportive practice known for its excellent team culture and staff wellbeing.
- Benefits: Part-time hours, NHS pension scheme, and opportunities for professional development.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: GCSE level education and experience in a healthcare setting preferred.
- Other info: Dynamic team environment with a focus on staff retention and satisfaction.
The predicted salary is between 13 - 16 £ per hour.
We are looking for Care Navigator(s) to join our experienced team to support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice multidisciplinary team. The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
We require 2 x part-time Care Navigators (16.5hrs & 22hrs) to work Monday, Tuesday, Thursday & Friday. The shifts will be either 08:00-13:30 or 13:15-18:45. These shifts are non-negotiable.
Responsibilities:
- Process and signpost patients
- Initiate contact with and respond to requests from patients, team members and external agencies
- Enter read-code data on Emis
- Managing registrations
- Input data into the patients healthcare records
- Direct requests for information to the appropriate team
- Manage queries as necessary in an efficient and polite manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area
- Monitor and maintain the reception area and noticeboards
- Support clinical staff with general tasks as needed
- Participate in practice audit as directed
- Action incoming emails
- Complete opening and closing procedures in accordance with the duty rota
- Support pharmacist(s) in the management of prescriptions
- Manage the movement of patient medical records
- Attend small group and team meetings
- Monitor and replenish supplies
- Medical Record Envelope management
- Support the surgery team to aid the smooth running of the business
About us:
- We have a supportive approach to team working
- We value and support new team members so they are able to develop and progress in the team
- We have a proven track record in staff retention and satisfaction
- We pay a great deal of attention to staff wellbeing
- We are highly rated by CQC
- Eligible staff are offered to join the NHS pension scheme
Person Specification:
- Skills:
- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
- Competent in the use of Office and Outlook
- Qualifications:
- Educated to GCSE level or equivalent
- Active signposting or Care Navigator training qualification
- Healthcare qualification (level 2) or working towards gaining equivalent level
- Experience:
- Experience of working with the general public
- Experience of working in a healthcare setting
- Experience of working in a primary care environment
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Care Navigator (Receptionist) employer: Elliott Hall Medical Centre
Contact Detail:
Elliott Hall Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Care Navigator (Receptionist)
✨Tip Number 1
Get to know the practice! Research the GP surgery and its values. When you walk in for your interview, you’ll want to show that you’re not just another candidate but someone who genuinely cares about their mission and the community they serve.
✨Tip Number 2
Practice your communication skills! As a Care Navigator, you'll be the first point of contact for patients. Role-play with a friend or family member to nail down how you’d handle different patient queries and scenarios. This will help you feel more confident during the real deal.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well in a team before. Highlighting your ability to collaborate with clinical staff and support the administrative team will make you stand out as a great fit for their supportive environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace GP Care Navigator (Receptionist)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Navigator role. Highlight your relevant experience in healthcare settings and any skills that match the job description, like communication and time management.
Show Your Personality: We want to see who you are! Don’t be afraid to let your personality shine through in your application. A friendly tone can go a long way, especially since this role involves interacting with patients and team members.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Elliott Hall Medical Centre
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Care Navigator. Familiarise yourself with tasks like signposting patients and managing queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Care Navigator, excellent communication is key. Prepare examples from your past experiences where you've effectively communicated with patients or team members. Practising clear and polite responses can also help you shine during the interview.
✨Demonstrate Team Spirit
This role involves working as part of a multidisciplinary team, so be ready to discuss how you collaborate with others. Share specific instances where you've contributed to a team effort, highlighting your ability to support clinical staff and maintain a positive work environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle patient queries. Think about potential scenarios you might face as a Care Navigator and how you would approach them. This will show your readiness to tackle real-life challenges in the role.
