At a Glance
- Tasks: Lead client operations and manage technical support teams in a fast-paced FinTech environment.
- Company: Rapidly growing payments organisation with a dynamic culture.
- Benefits: Competitive salary, career growth, and the chance to shape operational strategies.
- Other info: Immediate start available with excellent opportunities for advancement.
- Why this job: Join a thriving FinTech company and make a real impact on client services.
- Qualifications: Experience in payments, client relationship management, and operational processes.
The predicted salary is between 90000 - 110000 £ per year.
Our client has an exciting opportunity for a Head of Operations – Technical Support to join the team. Do you have experience of leading technical and client services? Are you looking to join a fast-paced, rapid growth FinTech business? Do you have experience leading operational functions across technology, client services and business change?
Our client is a growing payments organisation who have been expanding at a phenomenal rate over the past couple of years both in terms of personnel, product, and geographic reach. They cover a range of payment services including gateway, loyalty, POS and acquiring. As a result of continued growth, they are looking to bring on board a Head of Operations to sit across their service and technical delivery teams.
You will be responsible for their client operations, ensuring an efficient and effective client service from a technical perspective. The role will report to c-suite and has the potential to manage their overseas operations. You will regularly liaise with their clients, manage the relationship with their ticketing system alongside having an input on wider business operations.
Key Responsibilities:
- Manage the client service delivery and technical teams, covering 1st, 2nd, and 3rd line support
- Manage the relationship with external providers including the management of their ticketing system
- Be a point of contact for any major client issues
- Provide strategic input into the wider operations function including operational change, technology operations and business operations from a client services point of view
Experience Required:
- Strong track record of working within the payments space
- Experience managing and maintaining client relationships
- Sound knowledge of operational processes
- Ability to implement operational change and cover technology operations
This is a fantastic opportunity for someone who is looking for an immediate start with experience within the Payments space. You are likely to have previous experience as an Operations Manager, Head of Operations, Head of Service Delivery, Group Head of Operations, Senior Business Operations Manager or similar.
To submit your CV for this exciting Head of Operations – Technical Support opportunity, please submit the Apply for this Opportunity form. NB: Due to high levels of interest, we are unable to respond to every individual applicant.
Head of Operations - FinTech in London employer: Elliot Marsh
Join a leading education services provider in London, where your expertise as an Education Delivery Manager will directly impact the lives of children and young people needing alternative educational support. With a strong commitment to safeguarding and educational excellence, our client offers a collaborative work culture, competitive salary, and hybrid working arrangements, alongside ongoing professional development opportunities that empower you to grow and lead within a purpose-driven organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations - FinTech in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Elliot Marsh. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Head of Operations - FinTech in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Elliot Marsh.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Elliot Marsh's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Elliot Marsh
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Elliot Marsh.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Elliot Marsh will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Elliot Marsh employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
