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- Tasks: Lead and improve service delivery in a growing education organisation.
- Company: Fast-growing specialist services organisation in the education sector.
- Benefits: Flexible working, professional development, enhanced pension, and gym membership.
- Why this job: Shape impactful services for vulnerable children while developing your leadership skills.
- Qualifications: Senior leadership experience in education or similar regulated environments.
- Other info: Join a supportive culture focused on quality and accountability.
The predicted salary is between 36000 - 60000 £ per year.
Our client has an exciting opportunity for a Head of Operations to join the team.
Location: London
Salary: Competitive
Job Type: Permanent, Full-time
About The Company:
Our client is a fast-growing specialist services organisation operating within the education and support sector. They work in partnership with public sector bodies to deliver tailored programmes for children and young people who require additional support outside of mainstream settings. With a strong focus on quality, safeguarding and professional standards, the organisation has built a reputation for calm, well-structured delivery in complex environments. Following a period of sustained growth, they are now entering their next phase of scaling and operational maturity. Their culture combines high expectations with genuine care for both service users and staff.
The Role:
This is a senior leadership role reporting to the Managing Director, responsible for the design, stability and continuous improvement of the organisations delivery model. Blending strategic oversight with hands-on operational leadership, you will ensure services remain high-quality, compliant and scalable as the organisation grows. You will lead and develop service managers, embedding clear standards, accountability and consistency across teams. This role requires a calm, authoritative leader who can translate strategic ambition into structured, sustainable day-to-day delivery. It is an opportunity to shape a growing service while strengthening systems, people capability and long-term resilience.
Key Responsibilities:
- Own and refine the service delivery model to ensure it remains effective, compliant and scalable.
- Lead and support Service Managers and Quality Leads to deliver consistent, high-quality provision within clear operational frameworks.
- Oversee quality assurance processes, identifying risks early and driving improvement.
- Contribute to strategic planning, growth readiness and capacity modelling to ensure sustainable expansion.
- Build a culture of accountability, professional judgement and measured decision-making.
You:
- Senior leadership experience within education, children's services, healthcare or a similarly complex regulated environment.
- Strong understanding of safeguarding and working with vulnerable children and young people.
- Demonstrated experience developing confident, capable managers.
- Commercial awareness, including involvement in budgeting, forecasting or capacity planning.
- High emotional intelligence with the ability to make balanced decisions under pressure.
Benefits:
- Flexible working arrangements.
- Ongoing professional development and leadership training.
- Enhanced pension and annual leave entitlement.
- Gym membership.
To submit your CV for this exciting opportunity, please click Apply now!
Head of Operations in City of London employer: Elliot Marsh
Contact Detail:
Elliot Marsh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and support sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Tailor your responses to show how your experience aligns with their mission. We want you to shine, so practice common interview questions and think of examples that highlight your leadership skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference in the education sector, just like you!
We think you need these skills to ace Head of Operations in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Operations. Highlight your senior leadership experience in education or similar fields, and don’t forget to showcase your understanding of safeguarding and working with vulnerable children.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that demonstrate your ability to lead and develop service managers, and how you can contribute to the organisation's growth.
Showcase Your Emotional Intelligence: In your application, give examples of how you've made balanced decisions under pressure. This is key for a role that requires calm, authoritative leadership. We want to see how you handle complex situations with empathy and professionalism.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter, ensuring they get into the right hands quickly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Elliot Marsh
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent developments. Understanding their focus on quality and safeguarding will help you align your answers with their core principles.
✨Showcase Your Leadership Style
As a Head of Operations, your leadership approach is crucial. Be ready to discuss specific examples of how you've developed managers and led teams in complex environments. Highlight your ability to balance strategic oversight with hands-on management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and emotional intelligence. Think of scenarios where you've had to make tough decisions under pressure, especially in safeguarding contexts. Use the STAR method to structure your responses.
✨Ask Insightful Questions
At the end of the interview, ask questions that demonstrate your interest in the role and the organisation's future. Inquire about their plans for scaling operations or how they measure success in service delivery. This shows you're thinking strategically.