At a Glance
- Tasks: Manage shipments and build strong customer relationships in a dynamic logistics environment.
- Company: Leading logistics company known for its supportive, people-focused culture.
- Benefits: Generous holiday allowance, healthcare benefits, and training opportunities.
- Other info: Exciting career growth opportunities in a vibrant office setting.
- Why this job: Join a fast-growing team and make a real impact in the logistics industry.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28000 - 28000 £ per year.
Are you ready to manage shipments and build strong customer relationships? A leading logistics company has an exciting opportunity!
Location: Bristol
Salary: Up to £28,000 per annum
Job Type: Full-time
Hours: 09:00 - 17:30 Monday to Friday
About Us: We are a well-established freight forwarding company specialising in logistics, e-commerce and warehousing. We manage freight from around the world by road and rail, through the air and across the oceans. With a reputation as a supportive, people-focused employer, we pride ourselves on delivering excellent service across our growing operation.
The Role: You will join our fast-growing Road Freight or Ocean Freight export departments, working closely with customers to manage all aspects of their exports. This varied role involves issuing quotes, arranging shipments, managing customs clearance processes and ensuring customers receive their shipments on time. You will build close working relationships with customers, overseas partners and internal teams, making excellent communication skills essential. Continuous support and training will help you develop your knowledge and grow your career with us.
Key Responsibilities:
- Issue quotes and arrange shipments for road and ocean freight customers
- Manage the customs clearance process from start to finish
- Coordinate with customers, overseas partners and internal teams to ensure timely delivery
- Monitor shipments and resolve any issues that arise
- Build and maintain strong customer relationships through effective communication
You:
- Experience working in a customer service environment, either face to face or over the phone
- Prior experience in Road Freight, Ocean Freight and/or Exports with hands-on shipment management or coordination
- Excellent attention to detail and problem solving skills
- Strong computer skills and ability to work in a fast-paced office environment
- Right to work in the UK (we are not able to sponsor work permits)
Benefits:
- Generous holiday allowance
- Life cover and healthcare benefits
- Pension scheme and profit related pay
- On-site parking
- Employee discounts and perks
- Employee Assistance Programme
- Training and upskilling opportunities
To submit your CV for this exciting opportunity, click Apply today.
Customer Service Coordinator in Bristol employer: Elliot Marsh
Join an established garden furniture and outdoor living business in Manchester as a Managing Director, where you will have the opportunity to lead a dynamic team and shape the future of an international brand. The company fosters a culture of growth and development, offering ongoing personal and professional training, including executive coaching and leadership development, alongside a competitive salary package with bonuses and private healthcare. With a strong emphasis on international markets and a commitment to employee empowerment, this role provides a unique chance to make a significant impact in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elliot Marsh. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elliot Marsh before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elliot Marsh:Your cover letter is your chance to shine! Tell us why you want to work at Elliot Marsh specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elliot Marsh!
How to prepare for a job interview at Elliot Marsh
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
