At a Glance
- Tasks: Coordinate mental health intake and outreach, matching clients with the right therapists.
- Company: Join a locally owned Ellie Mental Health clinic dedicated to improving access to care.
- Benefits: Earn $20-$23/hr with performance bonuses and a flexible schedule.
- Other info: Part-time, hybrid role with opportunities for networking and professional growth.
- Why this job: Perfect for psychology students wanting hands-on experience in mental health.
- Qualifications: Experience in mental health or customer service preferred; strong communication skills needed.
The predicted salary is between 23 - 23 £ per hour.
Benefits
- Bonus based on performance
- Flexible schedule
As an Intake and Outreach Coordinator at our locally owned and operated Ellie Mental Health clinic in Chelmsford, you'll share our vision for improving and expanding access to quality mental health care.
In this unique role, you will help us to pair potential clients with the appropriate clinician, as well as working with local healthcare providers to help them understand our referral process.
This part-time role would be a perfect opportunity for a student studying Psychology or Mental Health Counseling!
Key Responsibilities
- Oversee referrals and admissions through every step of the intake process.
- Respond to phone/email inquiries
- Conduct initial screening of client’s needs and match with appropriate therapist
- Enter intake details into EHR system
- Schedule initial appointment
- Send intake paperwork/links to clients
- Send information to our billing team to verify insurance
- Manage waitlists
- Identify and engage potential referral sources, including therapists, doctors, hospitals, residential facilities, and school counselors.
- Establish and foster positive working relationship by conducting in-person or virtual meetings to introduce our services, how our referral process works and provide brochures and swag as needed
- Ongoing liaison with referring providers to discuss openings
- Attend local events, conferences, and health fairs to represent the practice.
- Track referral volume and trends, reporting on Key Performance Indicators (KPIs) to leadership.
Qualifications & Skills
- Previous experience in a mental health setting, medical office, or customer service is preferred.
- Ideally some knowledge/experience in psychology, social work, or a related field
- Proficiency with Electronic Health Records (EHR) and Microsoft Office/Google Suite.
- Strong attention to detail and ability to thrive in a fast-paced environment.
- Exceptional communication and networking skills with a natural, consultative style.
- Ideally some proficiency in social media management and Canva
- Ability to act with diplomacy, empathy, and maintain strict patient confidentiality.
- Familiarity with HIPAA compliance in marketing materials.
Compensation & Hours
- Initially this is a part-time, hybrid role.
- Flexible schedule, Monday through Friday
Flexible work from home options available.
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Behavioral Health Intake and Outreach Coordinator in Chelmsford employer: Ellie Mental Health, PLLP
At Ellie Mental Health in Chelmsford, we pride ourselves on being an exceptional employer dedicated to improving mental health care access. Our supportive work culture fosters collaboration and growth, offering flexible schedules and opportunities for professional development, making it an ideal environment for students and professionals alike. Join us in our mission to make a meaningful impact in the community while enjoying the benefits of a locally owned clinic that values your contributions.
