At a Glance
- Tasks: Lead the team, drive sales, and deliver excellent customer service in a vibrant retail environment.
- Company: Join ellesse, a legendary Italian sportswear brand blending sport and style since 1959.
- Benefits: Enjoy 31 days holiday, health cash plan, staff discounts, and mental health support.
- Other info: Great opportunity for career growth in a fun and supportive atmosphere.
- Why this job: Be part of a dynamic team, inspire others, and make a real impact on store success.
- Qualifications: Strong leadership skills and a passion for customer service and retail trends.
The predicted salary is between 26832 - 26832 € per year.
Location: Caledonia Park, Gretna, DG16 5GG
Salary: £26,832.00 per annum
Benefits: 31 days holiday allowance including bank holiday entitlement, Health Cash Plan, Cycle to Work Scheme, Length of Service bonus, Company Events, Staff Discounts, Mental Health Support
We are ellesse, an iconic Italian sportswear brand that has been shaping the worlds of sport and style since 1959. With a heritage rooted in tennis and ski, ellesse has become a global lifestyle brand recognised for its bold expression, authentic spirit, and fusion of sport and fashion. Our commitment is to inspire individuality and self-confidence through timeless design and contemporary style.
Position Overview: In this role, you will play a key part in driving the stores sales and profitability while supporting the day to day running of the business. You will lead by example on the shop floor, providing leadership and guidance to the Retail Sales Assistants while delivering excellent customer service and maintaining high visual and operational standards. You will also be trusted with opening and closing the store, following all company procedures and ensuring the store operates safely and efficiently at all times.
Key Responsibilities:
- Demonstrate strong personal sales ability, leading by example to drive conversion and exceed store targets.
- Lead and motivate the team on the shop floor to maximise sales opportunities, deliver excellent customer service, and achieve KPIs.
- Open and close the store in line with company procedures, ensuring all operational and security processes are completed accurately.
- Assist in supervising Retail Sales Assistants to ensure prompt, professional, and efficient customer service.
- Merchandise products to company standards, maintaining a clean, organised, and visually appealing shop floor at all times.
- Process deliveries, stock transfers, and replenishment efficiently, ensuring accurate stock management and product availability.
- Oversee sales and inventory levels, identifying opportunities to improve stock flow and performance.
- Assist with the recruitment, training, and development of new and existing team members.
- Motivate and coach Retail Sales Assistants to enhance service quality and improve product knowledge.
- Handle customer feedback, queries, and complaints professionally and effectively.
- Support loss prevention through security procedures, stock monitoring, and the appropriate handling of damaged or faulty merchandise.
- Ensure the store is clean, safe, and compliant with all Health Safety standards.
- Support the manager with day to day operational duties and overall store performance.
Key Attributes:
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Confident in leading shifts independently and making decisions in a fast paced retail environment.
- Strong organisational skills with the ability to prioritise workload effectively.
- Commercial awareness with the ability to analyse sales performance and identify opportunities.
- Passion for the ellesse brand and an understanding of current retail trends.
- Ability to work both independently and collaboratively as part of a team.
If you feel you have the necessary skills and experience to be successful in this role click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Retail Store Keyholder employer: ellesse
At ellesse, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and teamwork. Located in the picturesque Caledonia Park, our Retail Store Keyholder role comes with a competitive salary and generous benefits, including 31 days of holiday, health cash plans, and opportunities for personal growth through training and development. Join us to be part of a brand that not only values your contributions but also supports your well-being and career progression in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Keyholder
✨Tip Number 1
Get to know the brand! Before your interview, dive into everything ellesse. Understand their history, values, and current trends. This will not only impress them but also help you connect your personal style with theirs.
✨Tip Number 2
Practice your sales pitch! As a Retail Store Keyholder, you'll need to demonstrate strong personal sales ability. Role-play with a friend or in front of the mirror to get comfortable showcasing your skills and how you can drive sales.
✨Tip Number 3
Show off your leadership skills! Think of examples where you've motivated a team or handled a tough situation. Be ready to share these stories during your interview to highlight your ability to lead and inspire others.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the store's goals, team dynamics, or customer service strategies. This shows your genuine interest and helps you assess if it's the right fit for you.
We think you need these skills to ace Retail Store Keyholder
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Retail Store Keyholder role. Highlight your leadership abilities and customer service experience, as these are key for us at ellesse.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about the ellesse brand and how you can contribute to our team. Be genuine and let your personality shine through!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive sales and lead a team. Numbers speak volumes, so if you’ve exceeded targets, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hassle!
How to prepare for a job interview at ellesse
✨Know the Brand Inside Out
Before your interview, make sure you research ellesse thoroughly. Understand their history, values, and current trends in sportswear. This will not only show your passion for the brand but also help you answer questions about how you can contribute to their mission.
✨Showcase Your Leadership Skills
As a Retail Store Keyholder, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved sales performance. Be ready to discuss how you motivate others and handle challenges on the shop floor.
✨Prepare for Customer Service Scenarios
Customer service is key in retail, so think of specific situations where you've dealt with customer complaints or feedback effectively. Practice articulating these experiences clearly, highlighting your problem-solving skills and ability to maintain a positive shopping experience.
✨Dress the Part
Since you're applying for a role in a fashion-forward brand, make sure your outfit reflects the style and ethos of ellesse. Choose something that’s both professional and trendy, showing that you understand the brand's aesthetic while still looking polished for the interview.
