At a Glance
- Tasks: Lead the team, drive sales, and ensure excellent customer service in a vibrant retail environment.
- Company: Join ellesse, a legendary Italian sportswear brand blending sport and style since 1959.
- Benefits: Enjoy 31 days holiday, health cash plan, staff discounts, and mental health support.
- Other info: Great opportunity for career growth in a fun and supportive atmosphere.
- Why this job: Be part of a dynamic team, inspire others, and make a real impact on store success.
- Qualifications: Strong leadership skills and a passion for customer service and retail trends.
The predicted salary is between 26832 - 26832 € per year.
Location: Caledonia Park, Gretna, DG16 5GG
Salary: £26,832.00 per annum, + Benefits
Benefits: 31 days holiday allowance including bank holiday entitlement, Health Cash Plan, Cycle to Work Scheme, Length of Service bonus, Company Events, Staff Discounts, Mental Health Support
We are ellesse, an iconic Italian sportswear brand that has been shaping the worlds of sport and style since 1959. With a heritage rooted in tennis and ski, ellesse has become a global lifestyle brand recognised for its bold expression, authentic spirit, and fusion of sport and fashion. Our commitment is to inspire individuality and self-confidence through timeless design and contemporary style.
Position Overview:
In this role, you will play a key part in driving the store's sales and profitability while supporting the day to day running of the business. You will lead by example on the shop floor, providing leadership and guidance to the Retail Sales Assistants while delivering excellent customer service and maintaining high visual and operational standards. You will also be trusted with opening and closing the store, following all company procedures and ensuring the store operates safely and efficiently at all times.
Key Responsibilities:
- Demonstrate strong personal sales ability, leading by example to drive conversion and exceed store targets.
- Lead and motivate the team on the shop floor to maximise sales opportunities, deliver excellent customer service, and achieve KPIs.
- Open and close the store in line with company procedures, ensuring all operational and security processes are completed accurately.
- Assist in supervising Retail Sales Assistants to ensure prompt, professional, and efficient customer service.
- Merchandise products to company standards, maintaining a clean, organised, and visually appealing shop floor at all times.
- Process deliveries, stock transfers, and replenishment efficiently, ensuring accurate stock management and product availability.
- Oversee sales and inventory levels, identifying opportunities to improve stock flow and performance.
- Assist with the recruitment, training, and development of new and existing team members.
- Motivate and coach Retail Sales Assistants to enhance service quality and improve product knowledge.
- Handle customer feedback, queries, and complaints professionally and effectively.
- Support loss prevention through security procedures, stock monitoring, and the appropriate handling of damaged or faulty merchandise.
- Ensure the store is clean, safe, and compliant with all Health & Safety standards.
- Support the manager with day to day operational duties and overall store performance.
Key Attributes:
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Confident in leading shifts independently and making decisions in a fast paced retail environment.
- Strong organisational skills with the ability to prioritise workload effectively.
- Commercial awareness with the ability to analyse sales performance and identify opportunities.
- Passion for the ellesse brand and an understanding of current retail trends.
- Ability to work both independently and collaboratively as part of a team.
If you feel you have the necessary skills and experience to be successful in this role click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance.
No agencies please.
Retail Store Keyholder in Gretna employer: ellesse
At ellesse, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and teamwork. Located in the picturesque Caledonia Park, our Retail Store Keyholder role comes with a competitive salary and a generous benefits package, including 31 days of holiday, health support, and opportunities for personal growth within a globally recognised brand. Join us to inspire confidence and style while enjoying a supportive environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Keyholder in Gretna
✨Tip Number 1
Get to know the brand! Before your interview, dive into everything ellesse. Understand their heritage, values, and current trends. This will not only impress them but also help you connect your personal style with theirs.
✨Tip Number 2
Practice your sales pitch! As a keyholder, you'll need to demonstrate strong sales ability. Role-play with a friend or in front of the mirror, showcasing how you'd lead a team and drive sales on the shop floor.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past where you've motivated a team or handled a tough situation. Be ready to share these stories during your interview to highlight your capability.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your passion for the ellesse brand!
We think you need these skills to ace Retail Store Keyholder in Gretna
Some tips for your application 🫡
Show Your Passion for the Brand:When you're writing your application, let your love for the ellesse brand shine through! Share why you’re excited about working with us and how our values resonate with you. This will help us see that you’re not just looking for any job, but you genuinely want to be part of our team.
Tailor Your CV:Make sure your CV is tailored to the Retail Store Keyholder role. Highlight your leadership experience and customer service skills, as these are key for us. Use specific examples from your past roles to show how you've driven sales and motivated a team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the position. Use bullet points if it helps to make your achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re proactive and keen to join the ellesse family. We can’t wait to hear from you!
How to prepare for a job interview at ellesse
✨Know Your Brand
Before the interview, dive deep into the ellesse brand. Understand its history, values, and current trends in sportswear. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Leadership Skills
As a Retail Store Keyholder, you'll need to lead by example. Prepare examples from your past experiences where you've successfully motivated a team or handled a challenging situation. Highlight your ability to drive sales and enhance customer service.
✨Prepare for Operational Questions
Expect questions about store operations, such as opening and closing procedures or stock management. Brush up on your knowledge of health and safety standards, and be ready to discuss how you would ensure compliance in the store.
✨Practice Customer Service Scenarios
Customer service is key in retail. Think of common scenarios you might face, like handling complaints or providing product recommendations. Practising your responses will help you demonstrate your excellent communication skills during the interview.
