Healthcare Support Worker

Queensway Hospital, part of the specialist Ellern Mede Group, is seeking compassionate, motivated Healthcare Assistants to join our multidisciplinary team providing high-quality, trauma informed inpatient care for adults with complex mental health needs. Our service supports individuals with significant emotional, behavioural, and relational difficulties who may not be effectively supported in traditional hospital environments.

As a Healthcare Assistant, you will play a vital role in delivering safe, person centred care that promotes dignity, recovery, and independence. This is a rewarding and challenging role where no two days are the same. You will receive a comprehensive induction and ongoing training in trauma-informed practice, autism-informed care, and Prevention and Management of Violence and Aggression (PMVA), enabling you to develop specialist skills within a supportive clinical environment.

Main duties of the job:

• Provide high-quality, compassionate care and support with daily living activities, including personal care, nutrition, and hygiene.
• Deliver enhanced observations and support as directed by the Nurse in Charge.
• Build therapeutic, trust-based relationships with patients who have experienced significant trauma.
• Assist Registered Nurses in implementing and reviewing individualised care plans.
• Use de-escalation and safe physical intervention techniques where required to maintain safety.
• Escort and support patients to appointments, community activities, and therapeutic sessions.
• Maintain accurate and timely clinical documentation, including observations, food and fluid charts, and incident reports.
• Promote safeguarding, infection control, and health and safety standards across the ward.
• Contribute to structured therapeutic programmes and group activities.
• Uphold professional boundaries, patient dignity, and confidentiality at all times.

Person Specification:

• Qualification: GCSE (or equivalent) in English and Maths, Psychology degree.
• Experience: Experience working in a healthcare, social care, or education setting; experience supporting individuals with mental health needs, learning disabilities, or autism.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.