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- Tasks: Support clinical teams, manage queries, and handle calls every Saturday.
- Company: ellenor is a compassionate hospice charity providing palliative care in Gravesend.
- Benefits: Enjoy paid training, generous leave, pension options, and employee discounts.
- Why this job: Join a caring team making a real difference in the community with flexible hours.
- Qualifications: Strong communication skills and attention to detail; admin experience preferred.
- Other info: This role requires DBS clearance and is site-based in Gravesend.
Salary: £4,846.40 – £5,067.80 per annum (dependant on skills and experience)
Hours: Every Saturday & a share of Bank Holidays
Location: Gravesend, DA11 7HQ
Are you friendly, approachable, and confident in admin and customer service? We’re looking for someone like you!
As an Administrator on our Inpatient Ward in Gravesend, you\’ll support both clinical and non-clinical teams, handle queries and calls, and manage a shared inbox. The role requires resilience and professionalism in sensitive situations.
You’ll work every Saturday as well as some Bank Holidays, following an annual rota (some flexibility available). Paid weekday training and shadowing are provided. This is a site-based role, so please ensure you\’re comfortable working on the Ward before applying.
e llenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.
We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.
Key responsibilities of the role include:
- Entering and extracting information via the patient electronic records system.
- Managing queries relating to the administration team.
- Scanning, filing and printing as required.
- Taking calls and recording patient information
- Completing statutory and mandatory training
Essential requirements:
- You will be a team player able to adapt to changing work practices.
- Strong attention to detail as accuracy is a key requirement of the role.
- Strong verbal and written communication skills are essential for effectively supporting the role.
- A background in administration
This post is subject to a Standard DBS clearance.
This position could be open to a job share, however, applications from those who are able to cover every Saturday will be prioritised.
UK Immigration:
ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, which do not require sponsorship as a Skilled Worker now or in future.
How to apply:
By application form either online or downloadable from our website or by submitting a CV and cover letter to , CV’s without a cover letter will not be considered.
For informal enquiries, please contact Nicole Blacker, Deputy Head of Clinical Admin Team, on 01474 320007.
Closing date: 27 July 2025
Interviews will take place on 5 August 2025
Weekend Administrator - Gravesend employer: ellenor
Contact Detail:
ellenor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Administrator - Gravesend
✨Tip Number 1
Familiarise yourself with the specific duties of the Weekend Administrator role. Understanding the nuances of working in a hospice environment will help you demonstrate your commitment and suitability during any informal discussions or interviews.
✨Tip Number 2
Reach out to current or former employees of ellenor to gain insights into the workplace culture and expectations. This can provide you with valuable information that you can use to tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience in handling sensitive situations, as this role requires resilience and professionalism. Think of specific examples where you've successfully managed challenging scenarios in previous admin or customer service roles.
✨Tip Number 4
Since the role involves managing a shared inbox and handling queries, practice articulating how you prioritise tasks and manage time effectively. Being able to convey your organisational skills will be crucial in demonstrating your capability for this position.
We think you need these skills to ace Weekend Administrator - Gravesend
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential requirements. Tailor your application to highlight how your skills and experience align with what they are looking for.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Mention specific experiences that demonstrate your administrative skills and customer service abilities, as well as your adaptability in changing work practices.
Highlight Relevant Experience: In your CV, emphasise any previous administrative roles or customer service experience. Use bullet points to clearly outline your achievements and responsibilities, focusing on accuracy and attention to detail, which are crucial for this position.
Follow Application Instructions: Ensure you submit your application as specified in the job posting. Include both your CV and cover letter, as applications without a cover letter will not be considered. Double-check for any specific formatting or submission guidelines.
How to prepare for a job interview at ellenor
✨Show Your Customer Service Skills
Since the role involves handling queries and calls, it's crucial to demonstrate your customer service experience. Prepare examples of how you've effectively managed customer interactions in the past, showcasing your friendly and approachable nature.
✨Highlight Your Attention to Detail
Accuracy is key in this position, so be ready to discuss how you ensure precision in your work. Bring up specific instances where your attention to detail made a difference, especially in administrative tasks like data entry or managing records.
✨Demonstrate Resilience and Professionalism
Working in a hospice environment can be sensitive. Be prepared to talk about how you handle challenging situations with professionalism and resilience. Share experiences that illustrate your ability to remain calm and composed under pressure.
✨Ask Insightful Questions
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and the specific challenges faced by the administration team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
