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- Tasks: Lead our charity shop, ensuring excellent customer service and managing daily operations.
- Company: Join ellenor, a charity dedicated to supporting the community.
- Benefits: Gain valuable experience, flexible hours, and the chance to make a real difference.
- Why this job: Be part of a team that impacts lives while developing your retail skills.
- Qualifications: Positive attitude, team player, and strong organisational skills required.
- Other info: Opportunity to engage with the community and grow in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic Shop Manager to lead the day to day running of our charity retail shop and help maximise income to support ellenor’s vital work. You will manage shop operations, staff and volunteers, ensuring excellent customer service, strong visual merchandising, and a welcoming environment for everyone who visits or supports the shop.
Responsibilities
- Deliver outstanding customer service and maintain a professional shop environment.
- Manage daily shop operations including opening/closing, banking and daily returns.
- Ensure donated stock is prepared, priced and displayed to maximise sales.
- Monitor stock levels and maintain attractive, merchandised shop displays.
- Support, motivate and manage staff and volunteers, including performance reviews.
- Maintain high standards of cleanliness, organisation and health & safety.
- Monitor shop performance against targets and identify opportunities to increase income.
- Promote Gift Aid and drive sales growth.
- Act as an ambassador for ellenor within the local community.
Essential requirements
- A positive team player who can engage with staff, volunteers and customers.
- Self-motivated with the ability to work independently and prioritise tasks.
- Honest, reliable and flexible in working hours when needed.
- Well-organised with strong timekeeping and a professional appearance.
- Committed to the values and mission of ellenor.
If you’re passionate about retail and making a difference in your community, we’d like to hear from you.
ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.
Shop Manager in Peacehaven employer: ellenor
Contact Detail:
ellenor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Peacehaven
✨Tip Number 1
Get to know the charity and its mission! Before your interview, dive into ellenor’s work and values. This will not only help you answer questions better but also show your genuine interest in making a difference.
✨Tip Number 2
Practice your customer service skills! As a Shop Manager, you'll need to lead by example. Think of scenarios where you can demonstrate how you'd handle customer interactions and keep the shop environment welcoming.
✨Tip Number 3
Show off your leadership style! Be ready to discuss how you motivate and manage staff and volunteers. Share examples of how you've successfully led a team in the past, focusing on collaboration and support.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared about the shop's goals or community involvement. This shows you're engaged and thinking about the bigger picture.
We think you need these skills to ace Shop Manager in Peacehaven
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and community service shine through. We want to see how much you care about making a difference in people's lives!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the Shop Manager role. We love seeing how your skills align with our mission at ellenor.
Be Professional Yet Approachable: While we appreciate a professional tone, don’t be afraid to let your personality come through. We’re looking for someone who can engage with staff, volunteers, and customers alike!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you!
How to prepare for a job interview at ellenor
✨Know the Mission
Before your interview, take some time to understand ellenor's mission and values. This will help you connect your personal motivations with the charity's goals, showing that you're not just interested in the role but also in making a difference in the community.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in previous roles. Think about specific situations where you went above and beyond for customers, as this is crucial for a Shop Manager who needs to create a welcoming environment.
✨Demonstrate Leadership Experience
Be ready to discuss your experience managing teams, whether it's staff or volunteers. Highlight how you've motivated others, handled performance reviews, and created a positive team atmosphere. This will show that you can lead effectively in the shop.
✨Prepare for Operational Questions
Expect questions about daily shop operations, such as managing stock levels and visual merchandising. Brush up on best practices for these areas, and be prepared to share your strategies for maximising sales and maintaining an organised shop.