Salary: £25,986 p.a. (pro-rated to £20,788.80 p.a.)
Location: Hybrid 3 days on site (Gravesend) and 1 day working remotely
We are looking for an organised, proactive and people-focused HR Volunteering Co-ordinator to support the day-to-day delivery of our volunteering programme.
In this important role, you will coordinate volunteer recruitment, onboarding, compliance checks, record-keeping, engagement activity and ongoing support. You will play a key part in ensuring volunteers have a positive, safe and meaningful experience, while helping the organisation attract, engage and retain a diverse volunteer community.
Working closely with managers and colleagues across the organisation, you will help identify volunteering needs, support the development of suitable opportunities, and match volunteers to roles where they can make a real difference.
Main duties of the job
Act as the first point of contact for volunteering enquiries and applications
Coordinate volunteer recruitment, onboarding and pre-placement checks, while maintaining accurate and GDPR-compliant volunteer records
Work with managers to identify volunteering needs and develop suitable opportunities
Support volunteer engagement, recognition initiatives and events
Produce reports on volunteer recruitment, engagement and retention, and use data, feedback and good practice to help improve the volunteer experience
We are seeking someone with experience in a co-ordination, administration or people-focused support role, ideally within volunteering, HR, recruitment, customer service or a similar environment.
You will also bring:
Strong organisational skills and the ability to manage a varied workload
Excellent communication and relationship-building skills
Experience of maintaining accurate records and using systems or databases
A professional, responsive and supportive approach
An understanding of safer recruitment, safeguarding, GDPR and equality, diversity and inclusion
Confidence using Microsoft Office, particularly Excel
Experience of supporting events, engagement activities or volunteer programmes would be advantageous
About us
ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care. We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.
Job responsibilities
Actas the first point of contact for volunteering enquiries and applications,providing a responsive and professional service
Coordinatevolunteer recruitment, selection, onboarding and required pre-placement checks,including DBS checks, references and related documentation
Maintainaccurate, up-to-date and GDPR-compliant volunteer records, including hours,activity and other relevant documentation, to support safe recruitment,reporting and service delivery
Providefirst-line support and guidance to volunteers, resolving routine queries andescalating concerns, risks or complex issues appropriately
Workwith managers and teams across the organisation to identify volunteering needs,develop suitable opportunities and match volunteers to appropriate roles
Supportthe planning and delivery of volunteer activities, recognition initiatives andevents that help volunteers feel valued and able to contribute meaningfully
Workwith Marketing and Communications to support recruitment activity and attract adiverse range of volunteers
Supportthe accurate and effective use of the volunteer management system and producereports on volunteer recruitment, engagement, retention and contribution
Usedata and feedback to improve the volunteer experience, and support the reviewof volunteer-related policies, procedures and practices
Assistwith data audits and related data management processes, including support forSubject Access Requests and record removal where required
Person Specification
Other Requirements
- The post holder must be willing to work occasional evenings and weekends to support volunteer events and engagement activity
Qualifications
- Educated to GCSE level or equivalent, including English and Maths, with additional relevant training or qualification in HR, recruitment, administration, volunteering or customer service desirable
Experience
- Previous work in a coordinator, administrative or people-focused support role, ideally involving volunteering, recruitment, HR or customer service
- A track record of maintaining accurate records and using systems or databases to support compliance, reporting and service delivery
- Confidence in working with a range of stakeholders and providing clear, professional support and guidance
- Confident communicator with a bright, outgoing and enthusiastic personality
- Involvement in supporting events, engagement activities or campaigns would be an advantage
Knowledge, Skills & Attributes
- Able to organise and prioritise a varied workload, manage competing deadlines and work independently within agreed processes
- Strong written and verbal communication skills, with the ability to deal professionally with volunteers, managers and colleagues
- Able to build effective working relationships and provide a responsive, high-quality service to a wide range of people.
- Able to handle sensitive information with discretion and maintain confidentiality
- Competent in Microsoft Office and confident using databases or management systems to maintain records and produce reports
- Good understanding of safer recruitment, safeguarding, GDPR and equality, diversity and inclusion relevant to the role
- Able to use information and data accurately to support monitoring, reporting and service improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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