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- Tasks: Solve complex IT problems and enhance technology for compassionate care.
- Company: Join ellenor Hospice, where tech meets heartfelt service.
- Benefits: Competitive salary, supportive team, and impactful work environment.
- Why this job: Make a real difference in healthcare through innovative IT solutions.
- Qualifications: Experience with Microsoft systems, network infrastructure, and security management.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 26761 - 29391 £ per year.
Salary: £26,761 to £29,391 (depending on experience)
Location: ellenor Hospice, Coldharbour Road, Kent, DA11 7HQ
Hours: 37.5 hours per week, Monday to Friday
Application deadline: 16 March 2026
Interviews: 19 March 2026
Are you a technically sharp IT professional, do you thrive on solving complex problems, improving services, and making a real impact every day? We’re looking for an experienced IT Support Engineer to join our IT team at ellenor – an organisation where technology directly supports compassionate care across our hospice services and retail shops.
Key Responsibilities
- Reporting to the IT Manager, you will be at the heart of our IT operations leading the day‑to‑day triage of Level 1 and 2 issues, ensuring swift resolutions, and managing escalations to third‑party partners when needed.
- You will work closely with our IT Managed Service Provider and other vendors to maintain a secure, resilient, and high‑performing IT infrastructure that supports staff, patients, and volunteers across all ellenor locations, including our retail shops.
- No two days are the same, and your input will directly enhance the reliability and effectiveness of technology supporting vital hospice care.
You’ll play a key part in:
- Driving service quality through vendor and technical account meetings
- Identifying opportunities for improvement and innovation
- Researching and advising on technology solutions aligned with our IT strategy
- Strengthening systems, security, and performance across the organisation.
Essential requirements
- Microsoft Office applications
- Physical and virtualised Microsoft server and desktop environments
- Network infrastructure, firewalls, and ISP/data communications
- Cloud and on‑premises backup solutions
- Security and endpoint device management
- Telephony (office and mobile), tablets, and MFDs
- Asset inventory and lifecycle management
- Audit reporting and data governance
- Clean driving licence and access to a vehicle
This post is subject to a DBS clearance.
How To Apply: By online application only. Please note: CVs without a cover letter will not be considered. Applications will be reviewed, and interviews conducted on an ongoing basis. Therefore, if you are interested, kindly submit your application at your earliest convenience as the vacancy may close prior to the closing date.
IT Support Engineer in Gravesend employer: ellenor
Contact Detail:
ellenor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Gravesend
✨Tip Number 1
Get to know the company! Research ellenor and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference in their IT operations.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves triaging Level 1 and 2 issues, think of common IT problems and how you would resolve them. This will prepare you for those tricky interview questions.
✨Tip Number 3
Network with current employees or others in the industry. They can provide insights into the company culture and what it’s really like to work at ellenor. Plus, it might just give you an edge in your application!
✨Tip Number 4
Apply through our website as soon as possible! The sooner you submit your application, the better your chances are of landing an interview. Don’t wait until the deadline; get your foot in the door early!
We think you need these skills to ace IT Support Engineer in Gravesend
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your relevant experience and how it aligns with the role of IT Support Engineer. We want to see your personality and passion for technology, so don’t hold back!
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to match the key responsibilities and essential requirements listed in the job description. We’re looking for specific skills, so make sure they stand out!
Showcase Problem-Solving Skills: As an IT Support Engineer, problem-solving is key. In your application, share examples of how you’ve tackled complex issues in the past. We love seeing how you think on your feet and improve services!
Apply Early!: Don’t wait until the deadline to submit your application. We review applications on an ongoing basis, so the sooner you apply through our website, the better your chances. Get your application in early and stand out from the crowd!
How to prepare for a job interview at ellenor
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office applications, server environments, and network infrastructure. Be ready to discuss specific technologies you've worked with and how they relate to the role at ellenor.
✨Showcase Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles. Highlight your thought process and the steps you took to find solutions, as this will demonstrate your ability to thrive in a dynamic IT environment.
✨Understand the Organisation's Mission
Familiarise yourself with ellenor's mission and how technology supports their compassionate care. This will help you articulate how your skills can directly contribute to enhancing their IT services and overall operations.
✨Ask Insightful Questions
Prepare thoughtful questions about the IT team's challenges and future projects. This shows your genuine interest in the role and helps you gauge if the organisation aligns with your career goals.