At a Glance
- Tasks: Build relationships and support fundraising activities for a hospice charity.
- Company: Join Team ellenor, a compassionate hospice charity in Gravesend.
- Benefits: Enjoy a comprehensive benefits package and professional development opportunities.
- Other info: Flexible hybrid working and a supportive team environment await you.
- Why this job: Make a real difference in the community while growing your skills.
- Qualifications: Experience in customer service and relationship building is essential.
The predicted salary is between 38050 - 46506 £ per year.
Hours: 37.5 Hours per week, Monday to Friday 9.00 am to 5.00 pm
Location: Hospice, ellenor, Coldharbour road, DA11 7HQ combined with hybrid working
Employment Type: Fixed term contract (12 months)
Application deadline: 31 August 2026
Interviews will be conducted on 9 September 2026
About the role
This is an exciting opportunity to join Team ellenor for a 12 month fixed term contract as an Individual Giving Officer. You’ll build strong relationships within the community we serve, be a collaborative team player, and contribute to growing and developing ellenor’s diverse Individual Giving programme. Working closely with the Senior Individual Giving Officer and as part of the wider income generation team you’ll support on several key fundraising activities working towards agreed income targets and leading on a variety of cash appeals and direct marketing campaigns. ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.
We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.
Key responsibilities for the role include:
- Collaborate with the Senior Individual Giving Officer and Individual Giving Manager to support with the planning and delivery of a wide range of direct marketing campaigns.
- Work with the Senior Individual Giving Officer and Individual Giving Manager to develop and implement a stewardship programme including regular communications, mailings and emails to enhance lifetime value and continued financial support.
- Draft personalised thank you and email communications for individual donors and campaigns.
- Play a vital role in enhancing In Memory giving to ellenor by fostering meaningful connections and managing regular communications with those supporters fundraising in memory via platforms such as MuchLoved as well as bespoke in memory products.
- Build relationships with new and existing supporters and donors, ensuring excellent levels of supporter care and stewardship.
- Regularly coordinate with internal teams and external suppliers, building and maintaining excellent relationships.
- Deliver stewardship activities through mailings and digital engagement as well as individual communications with supporters.
- Support donor telephone campaigns such as ellenor’s annual “Thankathon”.
- Create engaging content, plan and deliver a monthly e-newsletter to supporters.
- Communicate with supporters via email and phone professionally and empathetically.
Essential requirements for the role:
- Experience of managing multiple tasks and priorities, working to agreed deadlines whilst maintaining high levels of accuracy.
- Experience of working with a wide variety of stakeholders both internal and external.
- Experience in customer service or supporter relations with a passion for building excellent relationships.
- Experience managing and maintaining accurate data or customer records.
- Previous experience of handling customer/supporter enquiries and complaints.
- Experience producing digital communications using platforms such as Mailjet or Mailchimp (Desirable).
- Experience of working within a charity or fundraising environment, a hospice or volunteer organisation (Desirable).
- Previous experience using a Customer Relationship Management (CRM) Database (Desirable).
This post is subject to DBS clearance.
UK Immigration: ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.
Individual Giving Officer in Gravesend employer: Ellenor Lions
Ellenor is an exceptional employer that fosters a supportive and collaborative work culture, where every team member plays a vital role in making a difference in the community. With a commitment to employee growth, we offer training opportunities and a flexible part-time schedule, allowing you to balance your professional and personal life while contributing to a meaningful cause. Located in Gravesend, our hospice shop provides a unique environment where you can lead a passionate team and drive sales, all while enjoying competitive benefits including a pension.
StudySmarter Expert Advice🤫
We think this is how you could land Individual Giving Officer in Gravesend
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Ellenor Lions!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Ellenor Lions that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Individual Giving Officer in Gravesend
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Ellenor Lions. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Ellenor Lions.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Ellenor Lions!
How to prepare for a job interview at Ellenor Lions
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Ellenor Lions resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Individual Giving Officer position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
