At a Glance
- Tasks: Lead and develop our e-commerce operation, maximising online sales and enhancing customer experience.
- Company: Join ellenor, a compassionate hospice charity dedicated to high-quality care in the community.
- Benefits: Enjoy competitive salary, generous leave, pension options, and professional development opportunities.
- Other info: Flexible, hands-on role with great career growth potential.
- Why this job: Make a real impact in e-commerce while supporting a meaningful cause.
- Qualifications: Experience in e-commerce management and team leadership is essential.
The predicted salary is between 27857 - 30997 £ per year.
Salary: £27,857 to £30,997 per annum (dependant on skills & experience)
Hours: 37.5 per week, Monday to Sunday
Location: Crayford, DA1 4HA
Application Deadline: Friday 3rd September 2026
Interviews will take place on Friday 11th September 2026
About the role
As our E-Commerce Manager, you will play a vital role in leading and developing all aspects of our ecommerce operation. Reporting directly to the Head of Retail while working closely with the Superstore Manager, you will be responsible for overseeing all online sales platforms, identifying opportunities for growth, and ensuring we maximise income through innovative and effective online selling strategies. This is a hands-on role that requires a proactive approach, working alongside the Superstore team to support the day-to-day operation while helping to drive online sales performance and enhance the customer experience.
ellenor is a hospice charity based in Gravesend, providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and are committed to providing high-quality services with compassion, dignity and care. We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance programme, discount schemes, a generous annual leave allowance and much more.
Key responsibilities for the role include:
- Reporting to the Head of Retail and working closely with the Superstore Manager to deliver strategic and operational objectives
- Taking overall responsibility for all online selling platforms, ensuring listings are accurate, engaging and optimised to maximise sales
- Identifying new opportunities to increase online income and expand the reach of our ecommerce operation
- Proactively working alongside the Superstore team to support the smooth and efficient running of the operation
- Recruiting, developing and supporting staff and volunteers involved in the ecommerce function
- Collaborating with the Head of Retail to plan, manage and monitor the annual ecommerce budget, taking corrective action where required
- Monitoring and evaluating performance, analysing sales trends and producing reports as required
- Delivering excellent customer service standards across all areas of the operation.
Essential requirements for the role:
- Proven experience of managing ecommerce operations and online selling platforms
- Experience of leading, supporting and developing teams
- Strong commercial awareness, with the ability to identify opportunities to increase revenue
- Experience of budget management and achieving financial targets.
- Excellent organisational skills, with the ability to prioritise competing demands effectively
- Strong communication and interpersonal skills
- A flexible and hands-on approach to work
UK Immigration: ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974.
E-Commerce Manager employer: Ellenor Lions
Ellenor is an exceptional employer that fosters a supportive and collaborative work culture, where every team member plays a vital role in making a difference in the community. With a commitment to employee growth, we offer training opportunities and a flexible part-time schedule, allowing you to balance your professional and personal life while contributing to a meaningful cause. Located in Gravesend, our hospice shop provides a unique environment where you can lead a passionate team and drive sales, all while enjoying competitive benefits including a pension.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Ellenor Lions are looking for when hiring for a E-Commerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Ellenor Lions for the E-Commerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Ellenor Lions as a E-Commerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Ellenor Lions’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce Manager.
We think you need these skills to ace E-Commerce Manager
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Ellenor Lions, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Ellenor Lions's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Ellenor Lions. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Ellenor Lions
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Ellenor Lions uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Ellenor Lions. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
