At a Glance
- Tasks: Lead a team, drive sales, and manage shop operations in a retail environment.
- Company: Join ellenor, a compassionate hospice charity making a difference in the community.
- Benefits: Enjoy a competitive salary, generous leave, and professional development opportunities.
- Other info: Flexible hours with a focus on inclusivity and community care.
- Why this job: Make an impact while developing your leadership skills in a supportive environment.
- Qualifications: Retail management experience and strong team leadership skills required.
The predicted salary is between 19880 - 19880 £ per year.
Hours: 30 hours per week, 4 days per week, Monday to Sunday
Salary: £19,880.80 per annum
Location: Dartford High Street
Application deadline: 28 August 2026
Interviews will be conducted on: 14 September 2026
About the role
Do you have great customer service, a friendly and approachable manner and retail experience? If so, we are looking for someone just like you! As an Assistant Manager, you’ll have a background experience in the retail environment. You will work alongside the Shop Manager to manage staff and volunteers, drive sales to achieve targets and assist in recruitment, training, cash management and managing volunteers.
ellenor is a hospice charity based in Gravesend, providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and are committed to providing high-quality services with compassion, dignity and care.
We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance programme, discount schemes, a generous annual leave allowance and much more.
Key responsibilities for the role include:
- Collaborating with the Retail Cluster Manager and Head of Retail to run the shop
- Ensure your team is delivering as per the strategic plan and in line with company policies and procedures
- Monitor and evaluate the performance of the shop
- Oversee retail property management matters, ensuring compliance and maintenance of property databases.
Essential requirements for the role:
- Proven experience in managing, supporting and resourcing a team through setting and monitoring objectives and targets
- Proven experience in managing budgets
- A good understanding of retail management and the challenges of working within the voluntary sector.
UK Immigration: ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.
We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974. If you need to check if you need to declare a conviction to us you may check this online.
Assistant Manager – Dartford employer: Ellenor Lions
Ellenor is an exceptional employer that fosters a supportive and collaborative work culture, where every team member plays a vital role in making a difference in the community. With a commitment to employee growth, we offer training opportunities and a flexible part-time schedule, allowing you to balance your professional and personal life while contributing to a meaningful cause. Located in Gravesend, our hospice shop provides a unique environment where you can lead a passionate team and drive sales, all while enjoying competitive benefits including a pension.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager – Dartford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Ellenor Lions, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Ellenor Lions!
We think you need these skills to ace Assistant Manager – Dartford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Ellenor Lions, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ellenor Lions and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ellenor Lions that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ellenor Lions
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
