At a Glance
- Tasks: Lead a busy superstore, manage staff, and drive sales performance.
- Company: Join ellenor, a compassionate hospice charity making a difference in the community.
- Benefits: Enjoy a competitive salary, generous leave, and professional development opportunities.
- Other info: Flexible working hours with excellent career growth potential.
- Why this job: Make an impact while developing your leadership skills in a supportive environment.
- Qualifications: Retail experience and team management skills are essential.
The predicted salary is between 24995 - 30549 £ per year.
Application Deadline: Monday 28th September
Interviews will take place on Monday 5th October
About the role
Are you an experienced retail professional looking for an exciting opportunity to lead a busy superstore while overseeing warehouse and ecommerce operations?
As Assistant Superstore Manager, you will take overall responsibility for the day-to-day running and performance of the superstore, ensuring the team is well organised, motivated and focused on delivering excellent customer service and income.
You will lead on staff rotas, stock management, shop standards, sales performance and operational delivery, while also overseeing the wider warehouse and ecommerce functions within the team.
Working closely with the Head of Retail, you will help drive the commercial performance of the superstore and ensure the warehouse and ecommerce operations support the wider retail strategy.
This is a hands-on leadership role requiring someone who can manage people effectively, identify opportunities to increase income and ensure all areas of the operation work together successfully.
ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community.
At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.
We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance programme, discount schemes, a generous annual leave allowance, and much more
Key responsibilities for the role include
- Support the Superstore Manager with the day-to-day running of the superstore.
- Take responsibility for the store in the absence of the Superstore Manager.
- Support the management of staff rotas, ensuring appropriate staffing levels across the superstore and wider operation.
- Lead, motivate and support staff and volunteers, creating a positive and productive team environment.
- Need to be commercially driven and to support the team to achieve agreed sales, income, Gift Aid and other performance targets.
- Maintain excellent standards of customer service, shop presentation, visual merchandising and housekeeping.
- Ensuring donations are processed and allocated to the most appropriate sales channel.
- Work closely with the warehouse and ecommerce teams to maximise income opportunities.
- Support the ecommerce operation by identifying suitable stock for online sale and ensuring stock is processed efficiently.
- Monitor sales and operational performance and highlight areas requiring action to the Superstore Manager.
- Support the implementation of promotions, campaigns and initiatives designed to increase income.
Essential requirements for the role
- Experience working in a retail, customer service, commercial or similar environment.
- Experience of supporting or supervising a team.
- Good understanding of retail operations and customer service.
- Ability to work towards and achieve sales or income targets.
- Good organisational and planning skills, with the ability to prioritise workload.
- Good communication and interpersonal skills.
- Ability to work effectively with staff and volunteers.
- Good problem-solving and decision-making skills.
- Positive, proactive and commercially focused approach.
- Ability to work flexibly across a Monday to Sunday operation.
- Understanding of health and safety and compliance requirements.
- Full Driving Licence
UK Immigration
ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK.
This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024.
We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.
We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974.
If you need to check if you need to declare a conviction to us you may check this online here .
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Assistant Superstore Manager employer: Ellenor Lions
Ellenor is an exceptional employer that fosters a supportive and collaborative work culture, where every team member plays a vital role in making a difference in the community. With a commitment to employee growth, we offer training opportunities and a flexible part-time schedule, allowing you to balance your professional and personal life while contributing to a meaningful cause. Located in Gravesend, our hospice shop provides a unique environment where you can lead a passionate team and drive sales, all while enjoying competitive benefits including a pension.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Superstore Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Ellenor Lions, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Ellenor Lions!
We think you need these skills to ace Assistant Superstore Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Ellenor Lions, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ellenor Lions and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ellenor Lions that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ellenor Lions
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
