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- Tasks: Manage bookings and deliver exceptional guest experiences with warmth and professionalism.
- Company: Join a stylish boutique hotel and restaurant in the heart of the Ribble Valley.
- Benefits: Competitive pay, flexible hours, meals on duty, and team discounts.
- Why this job: Be at the heart of creating memorable experiences for guests in a vibrant environment.
- Qualifications: Great communication skills and a passion for hospitality; experience preferred but not essential.
- Other info: Exciting opportunities for growth within a supportive team culture.
The predicted salary is between 13 - 16 £ per hour.
Longridge House is a 23-bedroom boutique hotel, restaurant, and events venue set in the heart of the Ribble Valley. Part of the Elle R Leisure family (the team behind Dukes 92 and Albert's Restaurants), we're creating something special – warm, stylish, and personal.
We're looking for a Guest Hospitality Host to join our team. You'll be at the heart of the guest experience – from the first call or email to the final goodbye.
What you'll be doing:
- Managing hotel and restaurant bookings, both online and over the phone
- Delivering exceptional guest relations – ensuring every stay or visit feels personal
- Hosting in the restaurant and greeting guests with genuine warmth and professionalism
- Providing support to the F&B team, from service assistance to helping with private events
- Working closely with the reception and management team to keep things running smoothly
What we're looking for:
- A natural people person with great communication skills
- Experience in hospitality, ideally in hotels or restaurants
- Confident using booking and POS systems (training provided)
- Someone who takes pride in creating memorable guest experiences
- Flexible, reliable, and happy to get stuck in wherever needed
Why join us:
- £***** per hour, approx 30 hours per week on a flexible zero-hours contract
- Be part of an exciting new chapter within the Elle R Leisure group
- Competitive pay and tips
- Great team culture and development opportunities
- Meals on duty, team discounts across our venues, and free parking
If you're friendly, organised, and passionate about hospitality, we'd love to hear from you.
Guest Hospitality Host in Rishton employer: Elle R Leisure
Contact Detail:
Elle R Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Hospitality Host in Rishton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Longridge House and the Elle R Leisure family. Understanding their vibe and values will help you connect with the team and show that you're genuinely interested in being part of their exciting journey.
✨Tip Number 2
Practice your people skills! As a Guest Hospitality Host, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest interactions. Remember, it’s all about making those connections feel personal and warm!
✨Tip Number 3
Be ready to showcase your flexibility! In hospitality, things can change quickly. Prepare examples of how you've adapted to unexpected situations in the past. This will demonstrate your reliability and willingness to jump in wherever needed.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a role like this. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Guest Hospitality Host in Rishton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Guest Hospitality Host role. Highlight any relevant experience in hotels or restaurants, and mention specific skills that align with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience and skills effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Longridge House.
How to prepare for a job interview at Elle R Leisure
✨Know the Venue Inside Out
Before your interview, take some time to research Longridge House. Familiarise yourself with its unique offerings, from the boutique hotel experience to the restaurant's menu. This knowledge will not only impress the interviewers but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Guest Hospitality Host, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting these moments will demonstrate your natural people skills and commitment to creating memorable guest experiences.
✨Practice Common Scenarios
Think about common situations you might face in hospitality, like handling a difficult guest or managing a booking error. Practising your responses to these scenarios can help you feel more confident during the interview and show that you're ready to tackle challenges head-on.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure guest satisfaction. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
