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- Tasks: Lead daily operations at a stunning new hotel and events venue.
- Company: Join Elle R Leisure, a trailblazer in the North West hospitality scene.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Why this job: Shape exceptional guest experiences in a beautiful countryside setting.
- Qualifications: Experience in hospitality operations management and strong leadership skills required.
- Other info: Be part of an exciting new opening and leave your mark on Longridge House.
The predicted salary is between 36000 - 60000 £ per year.
Elle R Leisure is excited to be opening Longridge House, a stunning new hotel and wedding venue set in the heart of the Lancashire countryside. We are looking for an experienced and passionate Guest Relations Manager to play a key role in helping us create exceptional guest experiences from day one. Boasting 23 bedrooms, two exclusive cottages, three event spaces, 2 bars and a restaurant, Longridge House will be a premier destination for high-end weddings and bespoke events, as well offering exceptional dining and hotel experiences that match the elegance and charm of the venue.
Who we are: Elle R leisure is a true independent multi concept operator. We have been trailblazers for the last 20 years and are still progressing and expanding in the North West hospitality industry. Our venues include the Alberts Restaurants, Dukes 92, Woodlands Hotel, Soughton Hall, Hello Hotel and now Longridge House.
The Role: As Operations Manager you will play a key role in shaping the guest experience and operations from the very beginning. This is a unique opportunity to be a part of an exciting adventure, leading the charge in delivering exceptional hospitality across our food and beverage operations, weddings, and events. You will oversee multiple areas of the venue, ensuring that everything runs smoothly while maintaining our commitment to quality, detail, and unforgettable guest experiences.
- Oversee day-to-day restaurant, bar, and event operations, ensuring excellent guest experiences.
- Lead and motivate the F&B and Events teams to maintain high service standards.
- Manage team levels and logistics for events to ensure smooth operations.
- Oversee event setup and breakdown, ensuring flawless execution.
- Maintain high standards of restaurant and bar service, delivering a seamless guest experience.
- Collaborate with the Sales Manager to align operational capabilities with event strategies.
- Monitor the operational budget, focusing on cost control and profitability.
- Develop and implement procedures to ensure compliance with health and safety regulations.
- Train and support team development to ensure top-tier hospitality and product knowledge.
- Act as the point of contact for guests during events, handling any concerns professionally.
- Analyse feedback and data to drive improvements in operations.
What We’re Looking For:
- Previous experience in operations management within a hospitality environment.
- Strong leadership skills with the ability to motivate and develop a team.
- Exceptional attention to detail and a commitment to delivering high-quality guest experiences.
- Excellent organisational and multitasking skills.
- Strong communication skills with the ability to collaborate effectively across teams.
- Knowledge of budget management, cost control, and profitability analysis.
- Ability to work in a fast-paced environment while maintaining a calm and professional demeanor.
Why Join Us?
- Be part of an exciting new opening in a beautiful countryside location.
- Work within a supportive and dynamic team dedicated to creating exceptional experiences.
- Competitive salary and opportunities for career growth within Elle R Leisure.
- Enjoy the unique chance to shape the future of Longridge House and leave your mark on this extraordinary venue.
Operations Manager - New Hotel & Events Venue employer: Elle R Leisure
Contact Detail:
Elle R Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - New Hotel & Events Venue
✨Tip Number 1
Familiarise yourself with the specific operations of hotels and event venues. Research Longridge House and its offerings to understand their unique selling points, which will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network within the hospitality industry, especially in the North West. Attend local events or join relevant online groups to connect with professionals who might provide insights or referrals for the Operations Manager position.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully motivated teams in previous roles. Be ready to share specific examples that highlight your ability to maintain high service standards and manage multiple operations.
✨Tip Number 4
Showcase your understanding of budget management and cost control. Be prepared to discuss strategies you've implemented in past roles to improve profitability while maintaining quality guest experiences.
We think you need these skills to ace Operations Manager - New Hotel & Events Venue
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management within the hospitality sector. Emphasise your leadership skills and any specific achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention why you are excited about the opportunity at Longridge House and how your skills align with their vision for exceptional guest experiences.
Highlight Relevant Skills: In your application, focus on key skills such as team leadership, budget management, and event coordination. Provide examples of how you've successfully managed similar responsibilities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Manager role.
How to prepare for a job interview at Elle R Leisure
✨Research the Venue
Before your interview, take some time to learn about Longridge House and Elle R Leisure. Familiarise yourself with their values, mission, and the unique offerings of the venue. This will help you demonstrate your genuine interest and align your answers with their goals.
✨Showcase Your Leadership Skills
As an Operations Manager, strong leadership is crucial. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Highlight how you can motivate and develop a team to deliver exceptional guest experiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in a hospitality context. Think about potential challenges you might face in managing events or guest relations and how you would handle them. This shows your proactive approach and readiness for the role.
✨Emphasise Attention to Detail
In hospitality, attention to detail is key. Be ready to discuss how you ensure high standards in service and operations. Provide specific examples of how your meticulous nature has positively impacted guest experiences in your previous roles.