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- Tasks: Lead guest relations, ensuring seamless check-ins and memorable experiences.
- Company: Join Elle R Leisure, a trailblazer in the North West hospitality scene.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Why this job: Be part of an exciting new hotel opening in a stunning countryside location.
- Qualifications: Experience in luxury guest relations and strong leadership skills required.
- Other info: Shape the future of Longridge House and make your mark!
The predicted salary is between 36000 - 60000 £ per year.
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Guest Relations Manager – New Hotel & Events Venue, Preston
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Client:
Location:
Preston, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
352d8a3872c5
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Elle R Leisure is excited to be opening Longridge House, a stunning new hotel and wedding venue set in the
heart of the Lancashire countryside. We are looking for an experienced and passionate Guest Relations
Manager to play a key role in helping us create exceptional guest experiences from day one.
Boasting 23 bedrooms, two exclusive cottages, three event spaces, 2 bars and a restaurant, Longridge House
will be a premier destination for high-end weddings and bespoke events, as well offering exceptional dining
and hotel experiences that match the elegance and charm of the venue.
Who we are
Elle R leisure is a true independent multi concept operator. We have been trailblazers for the last 20 years and
are still progressing and expanding in the North west hospitality industry. Our venues include the Alberts
Restaurants, Dukes 92, Woodlands Hotel, Soughton Hall, Hello Hotel and now Longridge House.
The Role:
As Guest Relations Manager, you will be at the forefront of providing excellent guest service, ensuring that
every visitor’s experience is seamless and memorable. You will oversee the welcome team and housekeeping,
and work closely with the Sales, Events, and F&B teams to create a cohesive and outstanding guest journey.
This role is ideal for someone who enjoys variety, thrives in a cross-functional environment, and takes pride in
delivering exceptional hospitality.
Key Responsibilities:
– Guest Experience: Manage guest check-ins and check-outs, reservations, communications and
address any special requests to ensure an outstanding guest journey.
– Housekeeping Oversight: Ensure rooms are clean, ready, and meet the highest standards for guest
comfort.
-Team Collaboration: Work with the Sales, Events, and F&B teams to ensure a smooth, integrated
guest experience across all areas.
-Training & Support: Assist with cross-departmental training to ensure team members are
knowledgeable and ready to assist in all hotel operations.
About You:
–Proven experience in guest relations or management within a luxury hotel or events venue.
-Strong leadership skills with the ability to inspire and motivate a team.
-Exceptional communication skills and a passion for delivering a first-class guest experience.
-Ability to think on your feet and solve problems quickly and efficiently.
-Experience working in a cross-functional, dynamic team environment.
-A positive, proactive approach to hospitality with a genuine desire to create memorable guest
experiences.
Why Join Us?
–Be part of an exciting new opening in a beautiful countryside location.
– Work within a supportive and dynamic team dedicated to creating exceptional experiences.
– Competitive salary and opportunities for career growth within Elle R Leisure.
– Enjoy the unique chance to shape the future of Longridge House and leave your mark on this
extraordinary venue.
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Guest Relations Manager - New Hotel & Events Venue employer: Elle R Leisure
Contact Detail:
Elle R Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager - New Hotel & Events Venue
✨Tip Number 1
Familiarise yourself with the specific offerings of Longridge House. Understanding the unique features of the venue, such as its event spaces and dining options, will help you demonstrate your enthusiasm and knowledge during interviews.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in guest relations or luxury venues. Attend local events or join online forums to connect with others who can provide insights or even referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams. Since the role involves overseeing various departments, showcasing your ability to inspire and collaborate with others will be crucial.
✨Tip Number 4
Research current trends in guest experience and hospitality. Being able to speak about innovative practices or successful case studies will set you apart and show that you're proactive about enhancing guest satisfaction.
We think you need these skills to ace Guest Relations Manager - New Hotel & Events Venue
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest relations or management, particularly within luxury hotels or events venues. Use specific examples that demonstrate your leadership skills and ability to deliver exceptional guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your previous experiences align with the responsibilities of the Guest Relations Manager position and express your enthusiasm for being part of a new opening.
Highlight Team Collaboration Skills: In your application, emphasise your ability to work in cross-functional teams. Provide examples of how you've successfully collaborated with different departments to enhance guest experiences in past roles.
Showcase Problem-Solving Abilities: Include instances where you have effectively resolved guest issues or improved processes. This will demonstrate your quick thinking and proactive approach, which are essential for the Guest Relations Manager role.
How to prepare for a job interview at Elle R Leisure
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry. Share specific examples of how you've gone above and beyond to create memorable guest experiences in your previous roles.
✨Demonstrate Leadership Skills
As a Guest Relations Manager, you'll need to inspire your team. Prepare to discuss your leadership style and provide examples of how you've successfully motivated and trained team members in the past.
✨Highlight Problem-Solving Abilities
Be ready to share instances where you've had to think on your feet and resolve issues quickly. This will showcase your ability to handle the dynamic nature of the role and ensure a seamless guest experience.
✨Research Elle R Leisure
Familiarise yourself with Elle R Leisure and its venues. Understanding their values and what sets them apart will help you tailor your responses and demonstrate your commitment to being part of their team.
