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- Tasks: Manage eCommerce orders and ensure seamless fulfilment for a joyful customer experience.
- Company: Join Elizabeth Scarlett, a purpose-driven brand protecting wildlife while creating joy.
- Benefits: Competitive salary, hybrid work, generous holiday, and personal development budget.
- Why this job: Be the backbone of our operations and make a real impact on conservation efforts.
- Qualifications: 1-3 years in eCommerce operations with strong organisational and problem-solving skills.
- Other info: Collaborative culture with excellent career growth opportunities and team perks.
The predicted salary is between 25000 - 32000 £ per year.
Create Joy. Protect Wildlife. Build for Growth. At Elizabeth Scarlett, we believe work should feel meaningful. We exist to create joyful living while raising funds to protect the world’s most precious wildlife. By 2030, our goal is to contribute £2 million to conservation.
This role is the essential link between our customers and our operations team, ensuring smooth eCommerce fulfilment as we scale our DTC channel profitably. You’ll be the go-to person for order accuracy, inventory management, and operational excellence — making sure every customer receives their Elizabeth Scarlett products on time and in perfect condition. This position is ideal for a highly organised, detail-oriented professional who thrives on keeping complex operational workflows running smoothly, loves solving logistical puzzles, and takes pride in delivering an exceptional online shopping experience.
What you will be doing
- eCommerce Order Management & Fulfilment
- Monitor all online DTC orders daily across sales channels (Shopify, marketplaces, etc.), ensuring accurate and timely fulfilment.
- Coordinate with warehouse/3PL partners to ensure orders are picked, packed, and dispatched on schedule, and at our brand quality standards.
- Triage and manage issue orders including shortages, shipping delays, mis-picks, damaged goods, and lost packages, owning resolution through to completion.
- Ensure all customer returns, exchanges, and refunds are processed on time across both 3PL locations in accordance with company policy.
- Check error logs daily to ensure all orders are correctly synced from our website platform to our ERP, investigating and resolving any sync failures promptly.
- Provide comprehensive daily fulfilment updates to the team, highlighting at-risk orders, delays, stock issues, or priority shipments requiring attention.
- Track and report on carrier performance metrics including average cost per order, delivery success rates, transit times, and damage rates, identifying opportunities to improve service levels and reduce shipping costs.
- Inventory & Stock Management
- Trigger regular stock counts across both 3PL facilities, reconciling results and flagging discrepancies, to maintain real-time accuracy across platforms.
- Monitor packaging levels across locations and reorder in a timely manner to prevent fulfilment delays.
- Manage stock transfers between 3PL locations, helping to ensure inventory is optimally distributed to meet demand.
- Arrange the creation and on-time delivery of PR mailers in collaboration with the Marketing team.
- Order, track, and ensure on-time delivery and availability of print marketing materials to the warehouse.
- Support the Logistics Manager on inbound shipments, ensuring inventory is correctly put away, and helping to resolve any issues with stock or labelling.
- Systems & Platform Management
- Support the setup and implementation of new DTC selling platforms, ensuring correct integration with our ERP and WMS systems.
- Ensure all links and data flows between eCommerce platforms, ERP, and WMS are functioning correctly and maintained on an ongoing basis.
- Reach out to third-party technical support providers to troubleshoot and resolve system issues, integration errors, or platform bugs.
- Assist with any operational issues in our personalisation process, coordinating with relevant teams to ensure smooth fulfilment of personalised orders.
- Administration & Reporting
- Attend regular operations meetings to ensure seamless communication and alignment on priorities and action items.
- Support on eCommerce growth projects and initiatives.
- Review new marketplace or platform opportunities, supporting onboarding where aligned with brand standards.
- Maintain accurate operational records and provide general administrative support to enable the team to focus on growth activities.
- Pull and organise operational reports (order volume, fulfilment rates, return rates, shipping performance, etc.).
- Identify bottlenecks and suggest process improvements to increase efficiency and accuracy.
- Help document and maintain SOPs for operational workflows.
Who we are looking for
- Experience
- 1-3 years of experience in eCommerce operations, order management or logistics.
- Hands-on experience with eCommerce platforms (Shopify strongly preferred) and familiarity with order/inventory management systems.
- Experience managing order workflows from processing through to dispatch, ensuring on-time delivery.
- Must-have skills
- Exceptional organisational skills with ability to manage multiple orders simultaneously across different channels, delivery dates, and priorities.
- Meticulous attention to detail — you catch discrepancies before they become problems and take pride in error-free work.
- Strong proficiency in Excel/Google Sheets for order tracking, reporting, and data management.
- Excellent written and verbal communication skills with ability to build rapport with both internal teams and external partners.
- Problem-solving mindset with ability to identify issues early and take ownership to resolve them.
- Ability to work under pressure during busy periods (e.g. product launches, sales events) while maintaining accuracy and professionalism.
- Comfortable working with cross-functional teams across Operations, Marketing, Finance, and Warehousing.
- Nice-to-have skills
- Experience with shipping/fulfilment tools.
- Experience with marketplace management.
- Knowledge of 3PL operations and shipping logistics.
- Experience in fashion, accessories, lifestyle, or consumer goods sectors.
- Mindset
- Detail-driven and process-oriented, with pride in maintaining high operational standards.
- Proactive and accountable — spots issues early, raises concerns, and takes ownership to fix them.
- Service-oriented with genuine care for delivering excellent customer experience.
- Commercially aware, understanding how operational excellence impacts customer retention and brand reputation.
- Culture fit
- Kind, collaborative, and reliable — someone teams trust to get things done.
- Calm under pressure and comfortable managing competing priorities.
- Excited to work for a brand blending creativity, commerciality, and purpose.
What we offer
- £25-32k Salary +10% discretionary performance bonus.
- Hybrid working (minimum 3 days in-office).
- 24 days holiday plus bank holidays.
- Annual L&D budget (3% of salary).
- Annual summer retreat (e.g. 42 Acres in Somerset).
- 60% team discount.
- 25% friends and family discount code.
Ready to join a purpose-driven brand and help us scale joy and conservation impact?
Fulfilment Operations Assistant in Potters Bar employer: Elizabethscarlett
Contact Detail:
Elizabethscarlett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment Operations Assistant in Potters Bar
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to protect wildlife and create joy, and think about how your skills as a Fulfilment Operations Assistant can contribute to that goal. Show them you're not just looking for any job, but this job!
✨Tip Number 3
Practice your answers to common interview questions, especially those related to eCommerce operations and logistics. Be ready to share examples of how you've solved problems in the past and how you can bring that experience to Elizabeth Scarlett.
✨Tip Number 4
Don't forget to apply through our website! It shows you're genuinely interested in the role and makes it easier for us to track your application. Plus, it gives you a chance to showcase your enthusiasm for joining a purpose-driven brand.
We think you need these skills to ace Fulfilment Operations Assistant in Potters Bar
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Fulfilment Operations Assistant role. Highlight your experience in eCommerce operations and logistics, and show us how your skills align with our mission to create joy and protect wildlife.
Showcase Your Organisational Skills: We love detail-oriented folks! In your application, give examples of how you've managed multiple orders or projects simultaneously. This will help us see your knack for keeping things running smoothly, just like we do at Elizabeth Scarlett.
Communicate Clearly: Your written communication skills are key for this role. Make sure your application is clear and concise, and don’t forget to express your enthusiasm for the position and our brand. We want to feel your passion for delivering an exceptional customer experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Elizabethscarlett
✨Know the Company Inside Out
Before your interview, dive deep into Elizabeth Scarlett's mission and values. Understand their commitment to wildlife conservation and how your role as a Fulfilment Operations Assistant fits into that vision. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Showcase Your Organisational Skills
Prepare examples from your past experience that highlight your exceptional organisational skills. Discuss how you've managed multiple orders or projects simultaneously, especially in eCommerce settings. Be ready to explain how you ensure accuracy and efficiency in your work.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've encountered logistical challenges and how you resolved them. Whether it was dealing with shipping delays or inventory discrepancies, be prepared to share your thought process and the steps you took to find solutions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the tools they use for order management, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.