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- Tasks: Manage international freight operations and ensure smooth product flow to our warehouses.
- Company: Join Elizabeth Scarlett, a purpose-driven brand focused on joy and wildlife conservation.
- Benefits: Competitive salary, hybrid work, generous holiday, and personal development budget.
- Why this job: Make a real impact in logistics while supporting wildlife conservation efforts.
- Qualifications: 4-6 years in logistics with strong analytical and negotiation skills.
- Other info: Collaborative culture with opportunities for growth and team perks.
The predicted salary is between 40000 - 45000 £ per year.
Create Joy. Protect Wildlife. Build for Growth. At Elizabeth Scarlett, we believe work should feel meaningful. We exist to create joyful living while raising funds to protect the world’s most precious wildlife. By 2030, our goal is to contribute £2 million to conservation.
As our next Freight & Logistics Manager, you will own our international freight operations and ensure seamless product flow from manufacturing partners to our UK and US warehouses. You will be the operational expert managing our Asia-UK/US shipping lanes, owning freight forwarder relationships, and ensuring every container arrives on time, cleared through customs, and ready for our customers.
Salary: £40-45k + 10% discretionary bonus
Reporting to: Head of Operations
Hybrid: 2-3 days per week in office
Location: Potters Bar (24mins from Kings Cross)
Employment type: Full-Time
Why this role matters: This role is critical to maintaining supply chain efficiency as we scale profitably to £30M over the next 2 years. You'll work closely with our Merchandising, Operations, and Finance teams to balance cost efficiency with delivery reliability - ensuring we never run out of stock while optimising every pound spent on freight. This position is ideal for a detail-oriented logistics professional who thrives on solving complex shipping puzzles, loves negotiating with freight partners, and wants ownership over a critical supply chain function.
What you will be doing:
- Freight Forwarder Management & Performance: Own the relationship with freight forwarders across Asia-UK and Asia-US lanes, acting as primary point of contact for all operational matters. Negotiate freight rates including ocean, air, trucking, and service level agreements. Conduct quarterly business reviews with freight forwarders analysing performance against KPIs: on-time departure, transit time, documentation accuracy, and issue resolution speed. Manage day-to-day freight forwarder performance including escalation of delays, booking errors, or service failures. Evaluate and onboard backup freight forwarders for business continuity and competitive benchmarking.
- Shipment Planning & Execution: Coordinate container bookings based on purchase order schedules and inventory requirements. Plan shipping schedules accounting for production lead times, transit times, and customs clearance. Track vessel schedules and port conditions to proactively identify delays. Implement contingency plans for shipping disruptions. Provide suppliers with shipping forecasts to enable better factory planning and container booking. Maintain accurate shipment records in NetSuite.
- Customs Clearance & Compliance: Manage end-to-end customs clearance process for all UK and US imports working with customs brokers and freight forwarders, including reviewing all documentation. Ensure accurate HS code classification and compliance with import regulations. Handle and resolve customs holds, inspections, and documentation queries to ensure on time delivery. Stay current on regulatory changes affecting imports.
- Inbound Coordination: Submit accurate ASNs to 3PL warehouses and coordinate warehouse receiving appointments with 3PL partners, ensuring dock availability and labor scheduling. Monitor container drayage from port to warehouse, tracking delays and coordinating with drayage carriers on delivery timing. Resolve receiving discrepancies and quality control holds.
- Cost Management & Reporting: Own freight budget, tracking actuals vs forecast and investigating significant variances. Reconcile freight invoices and manage accessorial charges. Analyse freight by lane, supplier, and product category spend to identify optimisation opportunities. Provide monthly freight cost reporting to Finance. Generate weekly shipment status reports for Merchandising and Operations teams highlighting delays, issues, or priority shipments.
Who we are looking for:
- Experience: 4-6 years of experience in international logistics, freight forwarding, or supply chain management. Proven experience managing Asia-UK and Asia-US shipping lanes including ocean freight, air freight, and multimodal transportation. Hands-on experience with customs clearance processes for UK and US imports including HS code classification and duty calculation.
- Must-have skills: Strong understanding of incoterms, particularly FOB, CIF, and DDP as applied to international purchasing. Demonstrated ability to manage freight forwarder relationships including rate negotiations, performance management, and issue resolution. Strong analytical skills with experience managing freight budgets, calculating cost per unit, and variance analysis. Excellent organisational skills with ability to manage multiple shipments simultaneously across different lanes and modes. Proficiency in Excel for data analysis, cost modelling, and performance reporting. Exceptional attention to detail and problem-solving abilities - you catch errors before they become expensive problems. Clear communicator who can work effectively across time zones with suppliers, forwarders, and internal stakeholders.
- Nice-to-have skills: Experience with ERP systems for shipment tracking and inventory management (NetSuite strongly preferred). Bachelor's degree in Supply Chain Management, Logistics, or related field. Experience in the fashion, accessories, or consumer goods sector.
Mindset: Detail-driven and commercially minded, with pride in high-quality execution. Proactive and accountable — spots issues early and takes ownership to fix them. Curious and motivated to learn, improve, and grow within eCommerce.
Culture fit: Kind, collaborative, and reliable — someone teams trust. Action-oriented and comfortable moving at pace. Excited to work for a brand blending creativity, commerciality, and purpose.
What we offer:
- Salary and bonus: £40-45k Salary +10% discretionary performance bonus.
- Flexibility and time: Hybrid working (minimum 2-3 days in-office). 24 days holiday plus bank holidays.
- Personal development: Annual L&D budget (3% of salary). Annual summer retreat (e.g. 42 Acres in Somerset).
- Team perks: 60% team discount. 25% friends and family discount code.
Ready to join a purpose-driven brand and help us scale joy and conservation impact? Apply now and bring your talent to Elizabeth Scarlett.
Freight & Logistics Manager in Potters Bar employer: Elizabethscarlett
Contact Detail:
Elizabethscarlett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight & Logistics Manager in Potters Bar
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and freight forwarding industry. Attend events, join online forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Elizabeth Scarlett’s mission and values. Show us how your experience aligns with our goal of protecting wildlife while managing efficient logistics. Tailor your answers to reflect our commitment to joy and conservation!
✨Tip Number 3
Practice your negotiation skills! As a Freight & Logistics Manager, you’ll need to negotiate rates and manage relationships with freight forwarders. Role-play scenarios with friends or mentors to build confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Elizabeth Scarlett. Let’s make a difference together!
We think you need these skills to ace Freight & Logistics Manager in Potters Bar
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Freight & Logistics Manager role. Highlight your experience with international logistics, especially managing Asia-UK and Asia-US shipping lanes. We want to see how your skills align with our mission of creating joy while protecting wildlife!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for logistics and conservation, and explain why you’re excited about this role at Elizabeth Scarlett. We love seeing candidates who connect their personal values with our mission.
Show Off Your Analytical Skills: Since this role involves managing budgets and analysing freight costs, make sure to showcase your analytical skills in your application. Use specific examples from your past experiences where you’ve successfully managed budgets or optimised costs.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Elizabethscarlett
✨Know Your Freight Forwarders
Before the interview, research the key freight forwarders relevant to Asia-UK and Asia-US shipping lanes. Be prepared to discuss your experience managing these relationships and any successful negotiations you've conducted. This shows you understand the role's core responsibilities.
✨Master the Customs Clearance Process
Brush up on customs clearance processes for UK and US imports, including HS code classification and duty calculations. Be ready to share examples of how you've navigated complex customs issues in the past, as this will demonstrate your expertise and problem-solving skills.
✨Showcase Your Analytical Skills
Prepare to discuss how you've managed freight budgets and performed variance analysis in previous roles. Bring specific examples of how your analytical skills have led to cost savings or improved efficiency, as this aligns perfectly with the company's focus on cost management.
✨Emphasise Your Detail-Driven Mindset
Since attention to detail is crucial in logistics, think of instances where your meticulous nature helped avoid costly errors. Share stories that highlight your proactive approach to spotting issues early and taking ownership to resolve them, which will resonate well with the company's culture.
