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- Tasks: Support students with inquiries and provide administrative assistance across departments.
- Company: Join Elizabeth School, a top educational institution focused on student empowerment and academic excellence.
- Benefits: Enjoy 5.6 weeks of annual leave, pension scheme, discounts, and career development opportunities.
- Why this job: Make a real impact in students' lives while working in a supportive and inclusive environment.
- Qualifications: Bachelor’s degree required; customer service experience and strong communication skills are essential.
- Other info: Full-time role with flexible working days; ideal for those passionate about education.
The predicted salary is between 24000 - 26000 £ per year.
Company: Elizabeth School of London
Job Title: Student Support Officer
Location: ON-SITE, Manchester , UK
Salary: £24,000- £26,000 per annum (Depending on work experience)
Employment Type: Full-Time, Tuesdays-Saturday or Sunday-Thursday (9am-5pm).
Department: Student Support.
Reporting to: Student Support Coordinator & Student Support Manager.
About Us:
Elizabeth School is a leading educational institution dedicated to providing high-quality education and empowering students to achieve their full potential. With a strong focus on academic excellence and personal development, we strive to create a nurturing and inclusive learning environment for our students. Currently have seven campuses located in major cities including Birmingham, London, Leeds, Leicester, Manchester and Northampton. We are currently seeking a motivated and dedicated individual to join our team as a Student Support Officer.
Job Description:
As a Student Support Officer, you will play a vital role in ensuring the smooth operation of our educational institution. You will be responsible for providing administrative support to various departments and assisting students with their queries and concerns. Your attention to detail, excellent organizational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes.
Responsibilities:
- Provide exceptional customer service to students, staff, and visitors, both in person and over the phone.
- Assist students with their inquiries, including admissions, course registrations, timetables, and general information.
- Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.
- Assist in organizing and coordinating events, workshops, and student activities.
- Handle general administrative tasks such as photocopying, filing, and managing office supplies.
- Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures.
- Collaborate with various departments to ensure smooth communication and coordination of administrative tasks.
- Undertake any other administrative duties as required by the management team.
Education and Qualifications:
- Bachelor’s degree from a recognised university
Experience & Knowledge:
Essential
- Knowledge in Customer Service Standards
- Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
- Highly developed oral and written communication skills
- Ability to work on own initiative, demonstrating a positive approach to problem solving.
- Willingness to learn and develop and contribute to the wider activities of Student Support and of the school.
- Demonstrate empathy to understand and address students’ concerns.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Strong interpersonal skills for building rapport and trust with students.
- Capacity to assess situations and provide practical solutions.
- Ability to adapt to changing circumstances and student needs.
- Proficiency in using IT technology to record and search student data base.
Desirable
- Higher Education Experience
- Knowledge of counselling techniques to provide emotional support.
Benefits:
- Annual leave (5.6 weeks) + bank holidays.
- Workplace pension scheme.
- Company Sick Policy (from January 2025).
- Statutory Sick Pay (SSP) (until December 2024).
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advise.
- Financial wellbeing education
- My Mind Pal (mental fitness)
Student Support Officer employer: Elizabeth School of London
Contact Detail:
Elizabeth School of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer
✨Tip Number 1
Familiarize yourself with the specific needs of students in an educational setting. Understanding their concerns and challenges will help you demonstrate empathy during your interactions, which is crucial for a Student Support Officer.
✨Tip Number 2
Highlight any experience you have in customer service or administrative roles. Being able to showcase your ability to handle inquiries and provide exceptional support will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your organizational skills and how you manage competing deadlines. The role requires maintaining accurate records and coordinating events, so demonstrating your ability to prioritize tasks effectively is key.
✨Tip Number 4
Research the Elizabeth School of London and its values. Showing that you align with their mission of providing high-quality education and supporting student development will make a positive impression during your interview.
We think you need these skills to ace Student Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Student Support Officer position. Tailor your application to highlight relevant experiences and skills.
Craft a Strong Cover Letter: Write a personalized cover letter that showcases your passion for student support and your understanding of the educational environment. Mention specific experiences that demonstrate your customer service skills and ability to handle sensitive information.
Highlight Relevant Experience: In your CV, emphasize any previous roles or experiences that relate to customer service, administrative tasks, or working in an educational setting. Use bullet points to clearly outline your achievements and responsibilities.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Elizabeth School of London
✨Show Your Customer Service Skills
As a Student Support Officer, exceptional customer service is key. Be prepared to share examples of how you've successfully assisted students or clients in the past, highlighting your communication skills and ability to handle inquiries effectively.
✨Demonstrate Organizational Abilities
The role requires strong organizational skills. Discuss your experience with managing multiple tasks or deadlines, and provide specific examples of how you prioritize your workload to maintain accuracy and efficiency.
✨Emphasize Empathy and Understanding
Empathy is crucial in this position. Be ready to talk about situations where you've had to understand and address someone's concerns, showcasing your ability to build rapport and trust with students.
✨Familiarize Yourself with Data Protection
Since maintaining confidentiality and handling sensitive information is part of the job, brush up on data protection regulations. Mention your understanding of these principles during the interview to demonstrate your professionalism and attention to detail.
