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- Tasks: Support students with queries and assist in administrative tasks.
- Company: Join Elizabeth School, a top educational institution focused on student empowerment.
- Benefits: Enjoy annual leave, pension schemes, discounts, and career development opportunities.
- Why this job: Be part of a nurturing environment that values personal growth and student success.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Full-time role with a Wednesday to Sunday schedule; evenings may be required.
The predicted salary is between 20800 - 36400 £ per year.
Location: ON-SITE, Leeds, UK
Salary: £26,000 per annum (Depending on work experience)
Employment Type: Full-Time, Wednesday to Sunday (9-5pm) (with evenings availability if required)
Department: Student Support.
Reporting to: Student Support Coordinator & Student Support Manager.
About Us: Elizabeth School is a leading educational institution dedicated to providing high-quality education and empowering students to achieve their full potential. With a strong focus on academic excellence and personal development, we strive to create a nurturing and inclusive learning environment for our students. Currently have seven campuses located in major cities including Birmingham, London, Leeds, Leicester, Manchester and Northampton.
Job Description: As a Student Support Officer, you will play a vital role in ensuring the smooth operation of our educational institution. You will be responsible for providing administrative support to various departments and assisting students with their queries and concerns. Your attention to detail, excellent organizational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes.
Responsibilities:
- Provide exceptional customer service to students, staff, and visitors, both in person and over the phone.
- Assist students with their inquiries, including admissions, course registrations, timetables, and general information.
- Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.
- Assist in organizing and coordinating events, workshops, and student activities.
- Handle general administrative tasks such as photocopying, filing, and managing office supplies.
- Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures.
- Collaborate with various departments to ensure smooth communication and coordination of administrative tasks.
- Undertake any other administrative duties as required by the management team.
Experience & Knowledge:
Essential:
- Knowledge in Customer Service Standards
- Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
- Highly developed oral and written communication skills
- Ability to work on own initiative, demonstrating a positive approach to problem solving.
- Willingness to learn and develop and contribute to the wider activities of Student Support and of the school.
- Demonstrate empathy to understand and address students’ concerns.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Strong interpersonal skills for building rapport and trust with students.
- Capacity to assess situations and provide practical solutions.
- Ability to adapt to changing circumstances and student needs.
- Proficiency in using IT technology to record and search student database.
Desirable:
- Higher Education Experience
- Knowledge of counselling techniques to provide emotional support.
Benefits:
- Annual leave (5.6 weeks) + bank holidays.
- Workplace pension scheme.
- Statutory Sick Pay.
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advice.
- Financial wellbeing education
- My Mind Pal (mental fitness)
Student Support Officer employer: Elizabeth School of London
Contact Detail:
Elizabeth School of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer
✨Tip Number 1
Familiarise yourself with the specific needs of students in an educational setting. Understanding common student concerns and how to address them will help you stand out during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled difficult situations in the past. This will demonstrate your ability to empathise and provide practical solutions.
✨Tip Number 3
Research the Elizabeth School of London and its values. Being able to articulate how your personal values align with theirs can make a strong impression during your discussions.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Student Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Student Support Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the institution. Provide specific examples of how you have successfully handled similar responsibilities in the past, and explain why you are a good fit for the Student Support team.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Elizabeth School of London
✨Showcase Your Customer Service Skills
As a Student Support Officer, you'll be interacting with students and staff regularly. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to empathise and provide solutions.
✨Demonstrate Organisational Abilities
This role requires excellent organisational skills. During the interview, share examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised and ensure accuracy in your work.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. You might want to prepare answers to common interview questions, focusing on your ability to convey information effectively.
✨Research the Institution
Familiarise yourself with the Elizabeth School of London and its values. Understanding their mission and the student demographic will help you tailor your responses and show genuine interest in the role. It also demonstrates your commitment to contributing positively to their environment.
