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- Tasks: Support students' academic and personal success while managing a dynamic support team.
- Company: Elizabeth School of London, dedicated to student wellbeing and success.
- Benefits: Generous annual leave, pension scheme, discounts, and career development opportunities.
- Why this job: Make a real difference in students' lives and grow your career in education.
- Qualifications: Bachelor's degree and experience in team management and student support.
- Other info: Flexible hours with occasional travel to different campuses for events.
The predicted salary is between 31000 - 31000 £ per year.
Company: Elizabeth School of London
Location: ON-SITE, London, Limeharbour, UK
Salary: £31,000 Per Annum (Depending on Experience)
Employment Type: Full-Time, Monday-Friday, 9am-5pm (occasional weekend & evening work may be required)
Department: Student Support
Reporting to: Student Support Manager & Assistant Manager
Position Overview
We are seeking a dedicated and experienced Student Support Officer to join as a Student Support Coordinator at Elizabeth School of London (ESL). As a Student Support Coordinator, you will play a pivotal role in supporting and facilitating the academic and personal success of students. You will be responsible for working in partnership with Bath Spa University, Canterbury Christ Church University, St Marys University, Newcastle City College & University of Bolton.
Job Description
The Student Support Coordinator will help facilitate the development and efficiency of the Student Support team in their location, by working closely with the Student Support Manager & Assistant Manager, ensuring they provide comprehensive support and guidance to a diverse student population. You will be responsible for the development of the campus that you are situated at. In addition to ensuring consistency and quality, you will be required to help the manager support other campuses remotely and visit occasionally. The Student Support team plays a critical role in helping students thrive academically, emotionally, and personally.
Duties and responsibilities
- Motivate, train, and support the administrative staff of the Student Support Office to ensure continuous delivery of quality service, fostering a team ethos and culture.
- Attend regular training events and acquire the relevant training certifications provided by ESL to support staff with their OFS application.
- Understanding of Safeguarding, Prevent & Code of Conduct policies.
- Act as first point of contact advisor for the student support team in your location while providing advice and guidance whenever necessary.
- Responsible for disseminating information relating to the students' course to the relevant student cohorts (term dates, changes, inductions, events and other relevant information).
- Ensure that a diverse range of effective communication formats are created and offered to students.
- Personally manage exceptional inquiries as needed (Student feedback, complaints, concerns).
- Assist with the maintenance of an up-to-date database of student information, contacts etc.
- Collaborate with other departments on campus (such as attendance and intervention, retention, admissions, academic and IT) to obtain the most up-to-date information and address pressing issues that are relevant to those departments.
- When required, travel to different campuses for validation events, inductions, and training purposes (travel expenses will be provided).
- May be required to attend partner operational meetings, representing our Student Support team.
- Conduct performance and development reviews for the Student Support staff for the campuses that you are responsible for.
- Provide comprehensive support and guidance to students, addressing their academic, personal, and emotional needs.
- Demonstrate understanding and adherence to all procedures and legislation regarding confidentiality and information disclosure, ensuring the Student Support staff is knowledgeable and compliant.
- Carry out tasks assigned by the Student Support Manager when required.
- Responsible for supporting, planning and timetabling team to ensure office coverage and meet demands during peak times.
- Take responsibility to do an initial review of holiday requests and liaise with Manager/Assistant Manager for official approval.
- Be flexible with time as many of our campuses offer weekend/evening courses.
- Act as a source of expertise for ESL on matters related to student support and wellbeing services.
Conditions/Requirements
Essential:
- Bachelor's degree.
- Experience in team management, handling student special needs queries, and supporting ESL with administrative tasks.
- Experience of leading and training a small team.
- Experience of data handling and Registry Support system.
- Experience collaborating with multidisciplinary teams to develop an effective support system.
Desirable:
- Higher Education Experience
- Knowledge of counselling techniques to provide emotional support.
- An understanding of counselling techniques, mental health issues.
Benefits
- Annual leave (7.2 weeks)
- Workplace pension scheme.
- Company Sick Policy.
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing - personal debt advice.
- Financial wellbeing education
- My Mind Pal (mental fitness)
Student Support Coordinator. Job in London Education & Training Jobs employer: Elizabeth School of London
Contact Detail:
Elizabeth School of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Coordinator. Job in London Education & Training Jobs
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Elizabeth School of London on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Student Support Coordinator.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support roles. We should also think about specific examples from our past experiences that showcase our skills in team management and student engagement.
✨Tip Number 3
Showcase our passion for student success! During interviews, let’s share our ideas on how we can enhance the support services at ESL. This will demonstrate our commitment and creativity in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or additional roles that might pop up.
We think you need these skills to ace Student Support Coordinator. Job in London Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Student Support Coordinator role. Highlight your experience in team management and student support, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting students and how your background makes you a great fit for our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience you have, especially in handling student queries or working with diverse populations. We’re keen on seeing how you can contribute to our supportive environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at the Elizabeth School of London!
How to prepare for a job interview at Elizabeth School of London
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Student Support Coordinator. Familiarise yourself with the key duties mentioned in the job description, such as supporting students academically and personally, and be ready to discuss how your experience aligns with these tasks.
✨Showcase Your Team Management Skills
Since this role involves motivating and training staff, prepare examples from your past experiences where you've successfully led a team or handled student queries. Highlight any specific training or mentoring you've provided, as this will demonstrate your capability to manage and support others effectively.
✨Demonstrate Your Communication Skills
Effective communication is crucial in this role. Be prepared to discuss how you've communicated with diverse groups in the past. Think about examples where you've tailored your communication style to meet the needs of different audiences, especially in a student support context.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Prepare by thinking through potential challenges you might face as a Student Support Coordinator and how you would address them, particularly regarding safeguarding and emotional support.
