Student Success Tutor Lead

Organization: Elizabeth School of London Position: Student Success Tutor Lead Salary Range: £32,000 Per Annum Employment Type: Full-time Location: On-Site, Elizabeth School of London, Holborn, London, UK Working Hours: Monday to Friday, 9am to 5pm About the Elizabeth School of London The Elizabeth School of London (ESL) is a higher education provider committed to delivering high quality programmes on campuses in six major UK cities – London, Birmingham, Leeds, Leicester, Manchester and Northampton. With an inclusive approach to student recruitment, we provide one-to-one academic and careers advice to widen access to higher education for groups currently underrepresented. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve, which is why we pay the utmost attention to student satisfaction. As an inclusive organisation, we believe in education for all, but not one size fits all, so we place great emphasis on providing opportunities and support for anyone with the ambition to achieve their true potential. Main duties and responsibilities Provide leadership, guidance, and mentorship to a small team of student success tutors. Set clear expectations for team members and ensure they understand their roles and responsibilities. Conduct regular team meetings to discuss progress, address challenges, and provide support. Foster a positive and collaborative team environment. Develop training programs for student success tutors to enhance their academic support, mentoring, and communication skills. Conduct training sessions and workshops to onboard new tutors and provide ongoing professional development opportunities. Provide feedback and coaching to tutors to help them improve their performance and effectiveness. Collaborate with academic advisors, faculty, and other campus resources to identify students who may benefit from tutoring services. Match students with appropriate tutors based on their academic needs and preferences. Monitor student progress and intervene as needed to address any issues or challenges they may be facing. Maintain accurate records of tutoring sessions, student attendance, and outcomes Collect and analyse data to assess the tutoring program\\\’s effectiveness and identify improvement areas. Make recommendations for program enhancements or modifications based on feedback and evaluation results. Communicate regularly with students, faculty, and staff to promote tutoring services and encourage student participation. Develop marketing materials and strategies to raise awareness of the tutoring program. Participate in campus events, orientations, and outreach activities to engage with students and promote student success initiatives. Manage the allocation of resources, including staffing, budget, and materials, to support the tutoring program. Coordinate scheduling and logistics for tutoring sessions and team meetings. Ensure tutors have access to the tools and resources to support students effectively. Assess the impact of tutoring services on student learning outcomes and academic performance. Collect feedback from students, tutors, and other stakeholders to evaluate the quality and effectiveness of the tutoring program. Use assessment data to make data-driven decisions and implement improvements to the program as needed. Skills and Qualifications Bachelor’s degree from any UK recognised university and minimum 1 years of experience in working at any HEI environment in teaching or academic support role. A clear idea about how the academic team works at HEI. Good understanding of current practice and developments in own discipline. Understanding of evidence-led/practice-based teaching and its implementation in teaching and learning practice. Able to work as part of a team and independently as required. Able to coordinate and prioritise a range of activities effectively. The candidate must be flexible, approachable, and helpful with a strong customer service ethic as well as willing to go the extra mile to provide the best environment and supports to the students. Experience in tutoring and/or providing support for the academic experience of students. Ability to work under pressure and to deadlines. Collegiate approach to work. Ability to work effectively and courteously in a team of academic staff. Ability to adapt to a flexible approach to the demands of a busy college/department to accommodate changes in priorities when required. Benefits Annual leave (7.2 weeks) Workplace pension scheme. Company Sick Policy. Statutory maternity/paternity pays. Career development opportunities Training and self-development opportunities. Gym membership discounts Retail discount schemes Cinema discounts Grocery discounts Cycle to work Investing and savings opportunities Financial wellbeing – personal debt advise. Financial wellbeing education My Mind Pal (mental fitness)