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- Tasks: Manage student academic cases, focusing on appeals and misconduct investigations.
- Company: Join the Elizabeth School of London, a leader in higher education.
- Benefits: Enjoy 7.2 weeks annual leave, gym discounts, and career development opportunities.
- Why this job: Make a real difference in students' lives while growing your career.
- Qualifications: Bachelor’s degree or equivalent experience; strong analytical and communication skills.
- Other info: Flexible working hours and occasional travel to partner institutions.
The predicted salary is between 24000 - 32000 £ per year.
Position: Casework Officer
Pay: £28,000 Per Annum
Employment Type: Full-time
Location: UK, London, Limeharbour
About the Elizabeth School of London
The Elizabeth School of London (ESL) is a higher education provider committed to delivering high quality programmes on campuses in six major UK cities – London, Birmingham, Leeds, Leicester, Manchester and Northampton.
With an inclusive approach to student recruitment, we provide one-to-one academic and careers advice to widen access to higher education for groups currently underrepresented. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve, which is why we pay the utmost attention to student satisfaction.
As an inclusive organisation, we believe in education for all, but not one size fits all, so we place great emphasis on providing opportunities and support for anyone with the ambition to achieve their true potential.
Purpose of the role:
You will contribute to the delivery of various full-time programmes which are developed in partnership with renowned institutions such as Canterbury Christ Church University, Bath Spa University, St Mary\’s University Twickenham London, and others
The Registry at ESL is seeking an experienced Casework Officer to manage individual student academic cases, with a primary focus on academic appeals and academic misconduct.
The role involves conducting investigations in accordance with ESL and its academic partners\’ academic appeals procedures and disciplinary regulations. The successful candidate will be part of a collaborative team, responsible for their own portfolio of casework and ensuring compliance with institutional policies.
Main duties and responsibilities:
Case Management:
- Handle individual student academic cases, including academic appeals and misconduct.
- Maintain accurate and confidential records of all cases in compliance with institutional policies.
Investigation & Analysis:
- Conduct detailed investigations of student cases, gather relevant information, and make recommendations based on findings.
- Extract and analyse data to inform decisions and ensure adherence to regulations.
Stakeholder Liaison:
- Communicate with students, staff, and academic partners regarding case processes and outcomes.
- Provide guidance to students and staff on academic policies and procedures.
Regulatory Compliance:
- Ensure all casework aligns with legislative and institutional requirements.
- Monitor compliance with academic policies and identify areas for improvement.
Skills and Qualifications:
Essential:
- A bachelor’s degree or equivalent substantial experience in an office environment.
- Proven experience managing office systems to ensure compliance with regulatory requirements.
- Demonstrated ability to handle a complex schedule of activities and meet strict deadlines.
- Strong analytical and investigative skills, with the ability to extract and evaluate information for decision-making.
- Proficiency in IT, including case management systems and standard office software.
Desirable Attributes:
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively under pressure.
- Strong organizational and multitasking skills.
Other Duties and Requirements
- Additional Responsibilities: Perform other duties commensurate with the post\’s level of responsibility and experience as required.
- Flexibility: Willingness to work occasionally outside normal office hours.
- Travel: Occasional travel to partner institutions or relevant events may be required.
Benefits:
- Annual leave (7.2 weeks including bank holidays)
- Workplace pension scheme.
- Company Sick Policy
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advise.
- Financial wellbeing education
- My Mind Pal (mental fitness)
Student Casework Officer employer: Elizabeth School of London
Contact Detail:
Elizabeth School of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Casework Officer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or through university alumni groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your skills align with their mission, especially around inclusivity and student support, which is key for ESL.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experience in case management and your analytical skills, as these are crucial for the Casework Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Student Casework Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Casework Officer role. Highlight relevant experience, especially in case management and compliance, so we can see how you fit into our team.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about this role and how your skills align with our mission at ESL. Be genuine and let your personality shine through!
Showcase Your Skills: Don’t forget to highlight your analytical and investigative skills in your application. We want to know how you approach problem-solving and decision-making in complex situations.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Elizabeth School of London
✨Know Your Casework Inside Out
Make sure you understand the ins and outs of case management, especially regarding academic appeals and misconduct. Familiarise yourself with the Elizabeth School of London's policies and procedures so you can confidently discuss how you would handle specific scenarios during the interview.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical and investigative skills. Think of examples from your past experiences where you've successfully gathered information, analysed data, and made recommendations. This will show that you can handle the complexities of the role effectively.
✨Communicate Clearly and Confidently
Since the role involves liaising with students and staff, practice articulating your thoughts clearly. You might want to prepare a few key points about how you would guide students through academic policies, ensuring you convey your ability to communicate complex information simply.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role and how you would approach them. This will help you showcase your critical thinking and decision-making skills during the interview.
