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- Tasks: Support students' academic and personal success while leading a dedicated team.
- Company: Elizabeth School of London, a supportive and dynamic educational environment.
- Benefits: Generous annual leave, pension scheme, discounts, and career development opportunities.
- Other info: Flexible hours with opportunities for training and professional growth.
- Why this job: Make a real difference in students' lives and grow your career in education.
- Qualifications: Bachelor's degree and experience in team management and student support.
The predicted salary is between 31000 - 31000 £ per year.
We are seeking a dedicated and experienced Student Support Officer to join as a Student Support Coordinator at Elizabeth School of London (ESL). As a Student Support Coordinator, you will play a pivotal role in supporting and facilitating the academic and personal success of students. You will be responsible for working in partnership with St. Mary’s University & University of Bolton.
The Student Support Coordinator will help facilitate the development and efficiency of the Student Support team by working closely with the Student Support Manager & Assistant Manager, ensuring they provide comprehensive support and guidance to a diverse student population. You will be responsible for the development of the campus that you’re situated at and will help the manager support other campuses remotely and by visiting occasionally. The Student Support team plays a critical role in helping students thrive academically, emotionally, and personally.
Duties and responsibilities:
- Motivate, train, and support the administrative staff of the Student Support Office to ensure continuous delivery of quality service, fostering a team ethos and culture.
- Attend regular training events and acquire the relevant training certifications provided by ESL to support staff with their OFS application.
- Understanding of Safeguarding, Prevent & Code of Conduct policies.
- Act as ‘first point of contact’ advisor for the student support team in your location while providing advice and guidance whenever necessary.
- Responsible for disseminating information relating to the students’ course to the relevant student cohorts (term dates, changes, inductions, events and other relevant information).
- Ensure that a diverse range of effective communication formats are created and offered to students.
- Personally manage exceptional inquiries as needed (student feedback, complaints, concerns).
- Assist with the maintenance of an up-to-date database of student information, contacts etc.
- Collaborate with other departments on campus (such as attendance and intervention, retention, admissions, academic and IT) to obtain the most up-to-date information and address pressing issues that are relevant to those departments.
- When required, travel to different campuses for validation events, inductions, and training purposes (travel expenses will be provided).
- May be required to attend partner operational meetings, representing our Student Support team.
- Conduct performance and development reviews for the Student Support staff for the campuses that you’re responsible for.
- Provide comprehensive support and guidance to students, addressing their academic, personal, and emotional needs.
- Demonstrate understanding and adherence to all procedures and legislation regarding confidentiality and information disclosure, ensuring the Student Support staff is knowledgeable and compliant.
- Carry out tasks assigned by the Student Support Manager when required.
- Responsible for supporting, planning and timetabling team to ensure office coverage and meet demands during peak times.
- Review holiday requests and liaise with Manager/Assistant Manager for official approval.
- Be flexible with time as many of our campuses offer weekend/evening courses.
- Act as a source of expertise for ESL on matters related to student support and wellbeing services.
Conditions/Requirements:
Essential:
- Bachelor's degree.
- Experience in team management, handling student special needs queries, and supporting ESL with administrative tasks.
- Experience of leading and training a small team.
- Experience of data handling and Registry Support system.
- Experience collaborating with multidisciplinary teams to develop an effective support system.
Desirable:
- Higher Education Experience.
- Knowledge of counselling techniques to provide emotional support.
- An understanding of counselling techniques, mental health issues.
Benefits:
- Annual leave (7.2 weeks).
- Workplace pension scheme.
- Company Sick Policy.
- Statutory maternity/paternity pays.
- Career development opportunities.
- Training and self-development opportunities.
- Gym membership discounts.
- Retail discount schemes.
- Cinema discounts.
- Grocery discounts.
- Cycle to work.
- Investing and savings opportunities.
- Financial wellbeing – personal debt advice.
- Financial wellbeing education.
- My Mind Pal (mental fitness).
Student Support Coordinator in Northampton employer: Elizabeth School of London
Contact Detail:
Elizabeth School of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Coordinator in Northampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Elizabeth School of London on LinkedIn. A friendly chat can give us insider info about the role and the team culture, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support. We should think about how our past experiences align with the responsibilities of the Student Support Coordinator role. Confidence is key!
✨Tip Number 3
Showcase our passion for student success during the interview. We can share specific examples of how we've supported students in the past, highlighting our commitment to their academic and personal growth.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the position can leave a lasting impression. Let’s make sure they remember us!
We think you need these skills to ace Student Support Coordinator in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Support Coordinator role. Highlight your relevant experience in team management and student support, as this will show us you understand what we're looking for.
Show Your Passion: Let your enthusiasm for supporting students shine through in your application. We want to see that you genuinely care about helping students thrive academically and personally, so share any relevant experiences that demonstrate this.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily see how your skills and experiences align with the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll have access to all the latest updates about the position.
How to prepare for a job interview at Elizabeth School of London
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Student Support Coordinator. Familiarise yourself with the job description and think about how your experience aligns with the duties listed. This will help you articulate your fit for the role during the interview.
✨Showcase Your Team Management Skills
Since this role involves motivating and training staff, be prepared to discuss your previous experiences in team management. Think of specific examples where you successfully led a team or handled student queries, and how you can bring that expertise to the Student Support team.
✨Demonstrate Your Understanding of Student Needs
The role requires a strong grasp of student support services. Be ready to talk about your knowledge of safeguarding, mental health issues, and how you would address diverse student needs. Showing empathy and understanding will set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Student Support team, their challenges, and how they measure success. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.