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- Tasks: Support students' academic and personal success while leading a dynamic support team.
- Company: Elizabeth School of London, dedicated to student wellbeing and success.
- Benefits: Competitive salary, generous leave, pension scheme, and discounts on gym and retail.
- Other info: Flexible hours with opportunities for training and professional development.
- Why this job: Make a real difference in students' lives and grow your career in a supportive environment.
- Qualifications: Bachelor's degree and experience in team management and student support.
The predicted salary is between 31000 - 31000 £ per year.
We are seeking a dedicated and experienced Student Support Officer to join as a Student Support Coordinator at Elizabeth School of London (ESL). As a Student Support Coordinator, you will play a pivotal role in supporting and facilitating the academic and personal success of students. The Student Support Coordinator will help facilitate the development and efficiency of the Student Support team by working closely with the Student Support Manager & Assistant Manager, ensuring they provide comprehensive support and guidance to a diverse student population.
In addition to ensuring consistency and quality, you will be required to help the manager support other campuses remotely and visit occasionally. The Student Support team plays a critical role in helping students thrive academically, emotionally, and personally.
- Motivate, train, and support the administrative staff of the Student Support Office to ensure continuous delivery of quality service, fostering a team ethos and culture.
- Attend regular training events and acquire the relevant training certifications provided by ESL to support staff with their OFS application.
- Understanding of Safeguarding, Prevent & Code of Conduct policies.
- Act as ‘first point of contact’ advisor for the student support team in your location while providing advice and guidance whenever necessary.
- Personally manage exceptional inquiries as needed (Student feedback, complaints, concerns).
- Assist with the maintenance of an up-to-date database of student information, contacts etc.
- Collaborate with other departments on campus (such as attendance and intervention, retention, admissions, academic and IT) to obtain the most up-to-date information and address pressing issues that are relevant to those departments.
- When required, travel to different campuses for validation events, inductions, and training purposes (travel expenses will be provided).
- May be required to attend partner operational meetings, representing our Student Support team.
- Conduct performance and development reviews for the Student Support staff for the campuses that you’re responsible for.
- Provide comprehensive support and guidance to students, addressing their academic, personal, and emotional needs.
- Demonstrate understanding and adherence to all procedures and legislation regarding confidentiality and information disclosure, ensuring the Student Support staff is knowledgeable and compliant.
- Carry out tasks assigned by the Student Support Manager when required.
- Responsible for supporting, planning and timetabling team to ensure office coverage and meet demands during peak times.
- Take responsibility to do an initial review of holiday requests and liaise with Manager/Assistant Manager for official approval.
- Be flexible with time as many of our campuses offer weekend/evening courses.
- Act as a source of expertise for ESL on matters related to student support and wellbeing services.
Qualifications:
- Bachelor's degree.
- Experience in team management, handling student special needs queries, and supporting ESL with administrative tasks.
- Experience of leading and training a small team.
- Experience of data handling and Registry Support system.
- Experience collaborating with multidisciplinary teams to develop an effective support system.
- Knowledge of counselling techniques to provide emotional support.
Benefits:
- Annual leave (7.2 weeks)
- Workplace pension scheme.
- Company Sick Policy.
- Statutory maternity/paternity pays.
- Career development opportunities.
- Training and self-development opportunities.
- Gym membership discounts.
- Retail discount schemes.
- Cinema discounts.
- Grocery discounts.
- Cycle to work.
- Financial wellbeing – personal debt advice.
- Financial wellbeing education.
Koordinator (m/w/d) Kundendienst in Vollzeit in Northampton employer: Elizabeth School of London
Contact Detail:
Elizabeth School of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Koordinator (m/w/d) Kundendienst in Vollzeit in Northampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Elizabeth School of London on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to student support roles. We should also think about specific examples from our past experiences that showcase our skills in team management and emotional support.
✨Tip Number 3
Show off our passion for student success! During interviews, let’s share our ideas on how we can enhance the student support experience at ESL. This will demonstrate our commitment and creativity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new opportunities that pop up.
We think you need these skills to ace Koordinator (m/w/d) Kundendienst in Vollzeit in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Support Coordinator role. Highlight your relevant experience in team management and student support, as this will show us you understand what we're looking for.
Show Your Passion: We want to see your enthusiasm for helping students thrive! Share any personal experiences or motivations that drive you to support students academically and emotionally. This will help us connect with you on a deeper level.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills and experiences.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Elizabeth School of London
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Student Support Coordinator. Familiarise yourself with the job description and think about how your experience aligns with the key tasks, like supporting students and managing a team.
✨Showcase Your Team Management Skills
Since this role involves motivating and training staff, be ready to share specific examples of how you've successfully led a team in the past. Highlight any training or mentoring experiences that demonstrate your ability to foster a positive team culture.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as student complaints or collaboration with other departments. Think through potential scenarios and prepare structured responses that showcase your problem-solving skills and emotional intelligence.
✨Demonstrate Your Commitment to Student Wellbeing
This role is all about supporting students academically and emotionally. Be prepared to discuss your understanding of safeguarding policies and any relevant counselling techniques you may have. Showing genuine passion for student support will set you apart.