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- Tasks: Support students' academic and personal success while leading a dynamic support team.
- Company: Elizabeth School of London, dedicated to student wellbeing and success.
- Benefits: Competitive salary, generous leave, pension scheme, and discounts on gym and retail.
- Other info: Flexible hours with opportunities for training and professional growth.
- Why this job: Make a real difference in students' lives and develop your career in a supportive environment.
- Qualifications: Bachelor's degree and experience in team management and student support.
The predicted salary is between 31000 - 31000 £ per year.
We are seeking a dedicated and experienced Student Support Officer to join as a Student Support Coordinator at Elizabeth School of London (ESL). As a Student Support Coordinator, you will play a pivotal role in supporting and facilitating the academic and personal success of students. The Student Support Coordinator will help facilitate the development and efficiency of the Student Support team in their location, by working closely with the Student Support Manager & Assistant Manager, ensuring they provide comprehensive support and guidance to a diverse student population.
In addition to ensuring consistency and quality, you will be required to help the manager support other campuses remotely and visit occasionally. The Student Support team plays a critical role in helping students thrive academically, emotionally, and personally.
- Motivate, train, and support the administrative staff of the Student Support Office to ensure continuous delivery of quality service, fostering a team ethos and culture.
- Attend regular training events and acquire the relevant training certifications provided by ESL to support staff with their OFS application.
- Understanding of Safeguarding, Prevent & Code of Conduct policies.
- Act as ‘first point of contact’ advisor for the student support team in your location while providing advice and guidance whenever necessary.
- Personally manage exceptional inquiries as needed (Student feedback, complaints, concerns).
- Assist with the maintenance of an up-to-date database of student information, contacts etc.
- Collaborate with other departments on campus (such as attendance and intervention, retention, admissions, academic and IT) to obtain the most up-to-date information and address pressing issues that are relevant to those departments.
- When required, travel to different campuses for validation events, inductions, and training purposes (travel expenses will be provided).
- May be required to attend partner operational meetings, representing our Student Support team.
- Conduct performance and development reviews for the Student Support staff for the campuses that you’re responsible for.
- Provide comprehensive support and guidance to students, addressing their academic, personal, and emotional needs.
- Demonstrate understanding and adherence to all procedures and legislation regarding confidentiality and information disclosure, ensuring the Student Support staff is knowledgeable and compliant.
- Carry out tasks assigned by the Student Support Manager when required.
- Responsible for supporting, planning and timetabling the team to ensure office coverage and meet demands during peak times.
- Take responsibility to do an initial review of holiday requests and liaise with Manager/Assistant Manager for official approval.
- Be flexible with time as many of our campuses offer weekend/evening courses.
- Act as a source of expertise for ESL on matters related to student support and wellbeing services.
Qualifications:
- Bachelor's degree.
- Experience in team management, handling student special needs queries, and supporting ESL with administrative tasks.
- Experience of leading and training a small team.
- Experience of data handling and Registry Support system.
- Experience collaborating with multidisciplinary teams to develop an effective support system.
- Knowledge of counselling techniques to provide emotional support.
Benefits:
- Annual leave (7.2 weeks)
- Workplace pension scheme.
- Company Sick Policy.
- Statutory maternity/paternity pays.
- Career development opportunities.
- Training and self-development opportunities.
- Gym membership discounts.
- Retail discount schemes.
- Cinema discounts.
- Grocery discounts.
- Cycle to work.
- Financial wellbeing – personal debt advice.
- Financial wellbeing education.
Koordinator m/w/d Aus- und Weiterbildung - Vollzeit! in Northampton employer: Elizabeth School of London
Contact Detail:
Elizabeth School of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Koordinator m/w/d Aus- und Weiterbildung - Vollzeit! in Northampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Elizabeth School of London on LinkedIn. A friendly chat can give us insider info about the role and the team culture, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support. We should think about how our past experiences align with the responsibilities listed in the job description. Confidence is key!
✨Tip Number 3
Showcase our passion for student support during the interview. We can share specific examples of how we've helped students in the past, highlighting our understanding of their academic and emotional needs.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it keeps us on their radar as they make their decision.
We think you need these skills to ace Koordinator m/w/d Aus- und Weiterbildung - Vollzeit! in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Student Support Coordinator role. Highlight your experience in team management and student support, as well as any relevant qualifications. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting students and how your background makes you a great fit for ESL. Don’t forget to mention your understanding of safeguarding and confidentiality policies.
Showcase Your Team Spirit: We love a good team player! In your application, share examples of how you've motivated and trained others in previous roles. This will show us that you can foster a positive culture within our Student Support team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Elizabeth School of London
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Student Support Coordinator. Familiarise yourself with the job description and think about how your experience aligns with the key tasks, like supporting students and collaborating with other departments.
✨Showcase Your Team Management Skills
Since this role involves motivating and training staff, be ready to share specific examples of your team management experience. Think about times when you successfully led a team or handled special needs queries, and be prepared to discuss your approach to fostering a positive team culture.
✨Demonstrate Your Understanding of Student Support
Highlight your knowledge of safeguarding, emotional support techniques, and the importance of confidentiality. Prepare to discuss how you would handle exceptional inquiries or complaints, showcasing your problem-solving skills and empathy towards students' needs.
✨Be Ready for Flexibility Questions
Given the nature of the role, be prepared to discuss your availability for weekend or evening courses. Show that you're adaptable and willing to travel between campuses when necessary, as this flexibility is crucial for the position.