At a Glance
- Tasks: Support students' academic and personal success while leading a dedicated team.
- Company: Elizabeth School of London, a supportive educational environment.
- Benefits: Generous annual leave, pension scheme, discounts, and career development opportunities.
- Other info: Flexible hours with opportunities for training and professional growth.
- Why this job: Make a real difference in students' lives and help them thrive.
- Qualifications: Bachelor's degree and experience in team management and student support.
The predicted salary is between 31000 - 31000 £ per year.
Location: ON-SITE, Northampton, UK
Salary: £31,000 Per Annum (Depending on Experience)
Employment Type: Full-Time, Monday-Friday, 9am-5pm (with weekend flexibility)
Department: Student Support
Reporting to: Student Support Manager & Assistant Manager
Position Overview
We are seeking a dedicated and experienced Student Support Officer to join as a Student Support Coordinator at Elizabeth School of London (ESL). As a Student Support Coordinator, you will play a pivotal role in supporting and facilitating the academic and personal success of students. You will be responsible for working in partnership with St. Mary’s University & University of Bolton.
Job Description
The Student Support Coordinator will help facilitate the development and efficiency of the Student Support team in their location, by working closely with the Student Support Manager & Assistant Manager. Ensuring they provide comprehensive support and guidance to a diverse student population. You will be responsible for the development of the campus that you’re situated at. In addition to ensuring consistency and quality, you will be required to help the manager support other campuses remotely and visit occasionally. The Student Support team plays a critical role in helping students thrive academically, emotionally, and personally.
Duties and responsibilities
- Motivate, train, and support the administrative staff of the Student Support Office to ensure continuous delivery of quality service, fostering a team ethos and culture.
- Attend regular training events and acquire the relevant training certifications provided by ESL to support staff with their OFS application.
- Understanding of Safeguarding, Prevent & Code of Conduct policies.
- Act as 'first point of contact' advisor for the student support team in your location while providing advice and guidance whenever necessary.
- Responsible for disseminating information relating to the students' course to the relevant student cohorts (term dates, changes, inductions, events and other relevant information).
- Ensure that a diverse range of effective communication formats are created and offered to students.
- Personally manage exceptional inquiries as needed (Student feedback, complaints, concerns).
- Assist with the maintenance of an up-to-date database of student information, contacts etc.
- Collaborate with other departments on campus (such as attendance and intervention, retention, admissions, academic and IT) to obtain the most up-to-date information and address pressing issues that are relevant to those departments.
- When required, travel to different campuses for validation events, inductions, and training purposes (travel expenses will be provided).
- May be required to attend partner operational meetings, representing our Student Support team.
- Conduct performance and development reviews for the Student Support staff for the campuses that you’re responsible for.
- Provide comprehensive support and guidance to students, addressing their academic, personal, and emotional needs.
- Demonstrate understanding and adherence to all procedures and legislation regarding confidentiality and information disclosure, ensuring the Student Support staff is knowledgeable and compliant.
- Carry out tasks assigned by the Student Support Manager when required.
- Responsible for supporting, planning and timetabling the team to ensure office coverage and meet demands during peak times.
- Review holiday requests and liaise with Manager/Assistant Manager for official approval.
- Be flexible with time as many of our campuses offer weekend/evening courses.
- Act as a source of expertise for ESL on matters related to student support and wellbeing services.
Conditions/Requirements
Essential:
- Bachelor's degree.
- Experience in team management, handling student special needs queries, and supporting ESL with administrative tasks.
- Experience of leading and training a small team.
- Experience of data handling and Registry Support system.
- Experience collaborating with multidisciplinary teams to develop an effective support system.
Desirable:
- Higher Education Experience
- Knowledge of counselling techniques to provide emotional support.
- An understanding of counselling techniques, mental health issues.
Benefits
- Annual leave (7.2 weeks)
- Workplace pension scheme.
- Company Sick Policy.
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advice.
- Financial wellbeing education
- My Mind Pal (mental fitness)
Student Support Coordinator in Milton Keynes employer: Elizabeth School of London
At Elizabeth School of London, we pride ourselves on being an exceptional employer that prioritises the well-being and professional growth of our staff. As a Student Support Coordinator in Northampton, you will benefit from a supportive work culture, comprehensive training opportunities, and a generous annual leave policy, all while making a meaningful impact on students' lives. Our commitment to employee development and a diverse, inclusive environment makes ESL a rewarding place to build your career.
Contact Details:
Elizabeth School of London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Support Coordinator in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Elizabeth School of London on LinkedIn. A friendly chat can give us insider info about the role and the team culture, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support. We should think about how our experiences align with the job description and be ready to share specific examples that highlight our skills.
✨Tip Number 3
Showcase our passion for student support during the interview. We can talk about why we care about helping students thrive academically and emotionally, and how we can contribute to the ESL community.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us fresh in their minds. Plus, it’s a great way to show our professionalism.
We think you need these skills to ace Student Support Coordinator in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Support Coordinator role. Highlight your relevant experience in team management and student support, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t just list your qualifications; demonstrate how your skills align with the job description. If you've got experience in handling student queries or working with diverse teams, let us know!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your communication skills right away.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Elizabeth School of London
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Student Support Coordinator. Familiarise yourself with the job description and think about how your experience aligns with the role. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Team Management Skills
Since this role involves motivating and training staff, be prepared to discuss your previous experiences in team management. Think of specific examples where you've successfully led a team or handled student queries. Highlighting these experiences will demonstrate your capability to thrive in this position.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. These might involve handling student complaints or collaborating with other departments. Practice your responses by thinking through potential situations you could encounter and how you would address them effectively.
✨Emphasise Your Communication Skills
As a Student Support Coordinator, effective communication is key. Be ready to discuss how you’ve communicated with diverse groups in the past. Share examples of how you’ve tailored your communication style to meet the needs of different audiences, whether it’s students, staff, or external partners.
