Location:
Leicester or Birmingham (Apsley House, if based in Birmingham)
Salary Range:
Competitive salary
Employment Type:
Full-time, 2-year fixed-term contract, Monday to Friday, 9:00 AM – 5:00 PM
Department:
Student Support
Reporting to:
Assistant Attendance & Intervention Manager
About Elizabeth School of London:
Elizabeth School of London (ESL) is a higher education provider offering range of sector-relevant courses across seven campuses located in major cities including London, Birmingham, Leeds, Leicester, Manchester, and Northampton.
About the Department:
The Attendance and Intervention Officers are responsible for the central elements of student administration for the School, with specialist teams including Registration, Attendance, Progression and Retention and Assessment and Examinations. The Attendance Officer sit in the remits of Student Support Department works closely with other departments on Student Strategic Initiatives and Retention Strategies.
Purpose:
We are looking for an Attendance and Intervention Lead to provide Attendance and Intervention support within ESL Group as part of a team focused on supporting group wide activities and processes. The intervention Lead will be responsible ensuring that all interventions are conducted efficiently across all of ESL campuses. The Lead will work closely with stakeholders and coordinate Attendance and Intervention support functions to support the student journey.
Main Duties and Responsibilities:
- Monitor all Attendance and Intervention Officers across our campuses in Birmingham and Leicester.
- Make sure all interventions are completed efficiently and effectively across all campuses.
- Collaborate with internal and external faculty members, student support and welfare services to ensure that there is smooth process regarding attendance related queries.
- Develop and implement methods for evaluating student performance, including management of attendance records and registry support.
- Monitor, coordinate, and assess student progression and retention rates.
- Organise activities aimed at supporting student progress, with an emphasis on improving consistent attendance patterns.
- Collaborate closely with partner universities to manage student data accurately and efficiently, ensuring timely and authentic communication regarding student engagement.
- Proactively address the requirements of both students and educational institutions.
- Provide exceptional customer service and offer clear, authoritative advice on complex regulations and procedures within a complex environment.
- Generate precise and timely reports for the senior management team on both a scheduled and ad hoc basis.
- Assist with the line management, development, and performance of Attendance and Intervention staff.
- Offer expertise on procedures and regulations related to the attendance and partner universities, briefing staff when necessary and addressing non-compliance issues.
- Plan and conduct events and workshops as part of the Attendance role.
- Assist in developing new strategies, that can improve student engagement and retention.
Please note: This is a single vacancy, with the successful candidate able to be based at either the Birmingham or Leicester campus.
Education and Qualifications:
- Bachelor’s degree from a recognised university or 3 years + working in a higher education setting.
- Customer Service Qualification
Experience & Knowledge:
- Knowledge in Customer Service Standards.
- Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy.
- Highly developed oral and written communication skills.
- Ability to work on own initiative, demonstrating a positive approach to problem solving.
- Willingness to learn and develop and contribute to the wider activities of improving the overall attendance of the school.
- Higher Education Experience
- Annual leave (7.2 weeks)
- Company Sick Pay
- Employee Assistance Programme (HA Wisdom Wellbeing)
- Virtual GP access (Livi)
- 'Speak Up Service' - confidential support service to report any workplace concerns
- Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)
- Financial, legal and medical advice services provided (Wisdom)
- Life & Leadership coaching (Wisdom)
- Financial coaching (MUNNY)
- Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)
- Self development and Self taught trainings.
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Attendance & Intervention Lead in Leicester employer: Elizabeth School of London
Elizabeth School of London is an exceptional employer, offering a dynamic work environment in Manchester where educators can thrive. With a strong focus on professional development and collaboration, employees benefit from opportunities to engage with renowned higher education partners while contributing to the growth of students in Health and Social Care. The supportive culture fosters innovation and inclusivity, making it a rewarding place for passionate lecturers to make a meaningful impact.
Contact Details:
Elizabeth School of London Recruitment Team
